Company
ImplementationConsultant
“Implementation Consultant. Skills: software implementation, business analysis, fleet operations, customer engagement. Conduct business process analysis. Document requirements definitions”
What You'll Achieve.
achieve desired workflows; increasing overall account satisfaction
Industry & Context.
problem-solving skills; perform requisite troubleshooting
Comfort with extensive travel (U. S. and Canada), up to 75% travel, Demonstrated ability to effectively work remotely when not onsite with a customer
What They're Looking For.
Must Have
3+ years of professional work experience, Understanding of fleet and maintenance workflows, Excellent active listening skills, Excellent communication (verbal and written) skills, Excellent problem-solving skills, attention to detail, commitment to quality work, Ability to thrive in a deadline-driven environment, High degree of professionalism, Familiarity with Oracle and MSSQL relational database platforms, Knowledge of various software development methodologies, Proficiency with Microsoft 365, Microsoft Excel, Microsoft PowerPoint, Microsoft Visio
Nice to Have
BAS degree with a major in Business Management and/or Computer Science, Coursework in GIS, vehicle fleet supervisor experience, 2+ years of direct software implementation experience, Experience working for a company that provides proprietary software solutions, Build and support custom reports in Business Objects Enterprise, Working knowledge of Business Objects/Crystal Reports, Working knowledge of SQL, Working knowledge of scripting
What You'll Do.
Conduct business process analysis
Document requirements definitions
Consult on system design
Communicate change management fundamentals
Translate customer requirements
Create functional/technical specifications
Manage testing cycle process
Deliver training classes
Support live operations transition
Perform troubleshooting
Deliver presentations
Create training materials
Update training materials
Provide insight on materials
Create industry needed reports
Deliver industry needed reports
Support custom reports
Facilitate project team meetings
Facilitate customer meetings
Communicate project information
Interface with internal departments
Communicate difficult information
Set customer expectations
Manage customer expectations
Manage day-to-day customer interaction
Identify customer needs
Evaluate business solutions
Develop positive relationships
Increase account satisfaction
Demonstrate financial acumen
Demonstrate business acumen
How You'll Work.
Team & Collaboration
Partner internally with product development; Partner internally with quality assurance; Partner internally with customer care; Engage fleet stakeholders; Communicate relevant project information to assigned project manager; Communicate relevant project information to direct manager; Communicate relevant project information to other departments; Interface professionally with other internal departments
Communication Scope
communication (verbal and written); Deliver engaging presentations; Deliver informative presentations; Deliver well-organized presentations; Communicate relevant project information; Communicate difficult/sensitive information tactfully; Communicate effectively with customers
Process & Methodology
Manage testing cycle process, Set customer expectations on projects, Manage day-to-day customer interaction on assigned projects
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