OpenGov
AI and ERP solutions for local and state governments
ImplementationConsultant
Neural analysis suggests this role is
optimal for Mid candidates.
“Implementation Consultant at OpenGov. Skills: Product knowledge, Solution recommendations, Implementation project management, Customer interaction, Process improvement. Manage end-to-end implementation projects for new customers. Provide comprehensive guidance and support throughout the implementation process”
What You'll Achieve.
Successful and seamless implementation of solutions; Strengthening public trust; Operating efficiently; Adapting to change; Delivering maximum ROI; Improving customer workflows; Driving implementation efficiencies; Ensuring OpenGov remains a preferred and indispensable solution; Enhance delivery efficiency and effectiveness
Industry & Context.
Conceptualization of patterns, modeling, and design
What They're Looking For.
Must Have
2+ years of experience working in the public sector in a relevant area such as Procurement, Budgeting, Community Development, Asset Management, Finance/Accounting, or similar, At least 2 years of experience in software implementation consulting or equivalent transferrable work with external clients, knowledge and experience in analyzing and reporting large volumes of financial or other relevant data, with a solid understanding of governmental concepts and practices, Proficiency in training customers on software solutions to address key workflows and business processes, Ability to provide clear and effective phone support, assistance, and recommendations, fostering positive relationships with customers, skills in conceptualization of patterns, modeling, and design, enabling efficient solution development, Advanced Excel skills, including the ability to use functions/formulas, format data (e. g. , v-lookup, pivot tables), perform error-checking, and create properly formatted reports, Demonstrated track record of working in a fast-paced environment, effectively managing internal procedures and process improvements while collaborating with team members, Ability to adapt quickly to changes in product features and respond strategically to meet customer needs, Excellent interpersonal skills, including verbal and written communication skills, teamwork, and a commitment to exceptional customer service
What You'll Do.
Manage end-to-end implementation projects for new customers
Provide comprehensive guidance and support throughout the implementation process
Oversee the entire implementation process
Establish a solid foundation for customers’ OpenGov solution
Ensure maximum value for customer investment
Provide guidance during sales and scoping activities
Provide training and mentorship to fellow team members
Act as the primary technical point of contact for new customers
Ensure effective communication and smooth deployment
Interact directly with government officials and staff
Guide customers through the implementation process
Empower customers to become successful administrators and advocates
Understand customer requirements and pain points
and automate existing processes
Gather and communicate customer feedback and feature requests
Contribute to key product discussions
How You'll Work.
Team & Collaboration
Collaborate with cross-functional teams; Collaborate closely with the engagement and adoption team; Collaborate with internal departments at OpenGov; Serve as a trusted advisor to OpenGov team members
Communication Scope
Verbal communication skills; Written communication skills
Process & Methodology
Manage end-to-end implementation projects
Full Job Description
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com http://OpenGov.com. Job Summary: The Implementation Consultant plays a vital role in driving value for OpenGov customers through the successful and seamless implementation of our solutions. This position requires extensive product knowledge, subject matter expertise, and the ability to make informed solution recommendations. The primary responsibility of the Implementation Consultant is to oversee the entire implementation process, establishing a solid foundation for our customers’ OpenGov solution and ensuring maximum value for their investment. In addition, this role will contribute to the enhancement of our delivery operations by providing guidance during sales and scoping activities, offering valuable insights to our Research and Development team, and providing training and mentorship to fellow team members. Responsibilities: - Manage end-to-end implementation projects for new customers, providing comprehensive guidance and support throughout the process, including data requirements gathering, technical platform configuration, administrator training, and all other defined implementation requirements. - Act as the primary technic
Applying for this Implementation Consultant role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about OpenGov?
Real rants from real employees. Read before you apply.