OpenGov

SaaS

ImplementationConsultant

$95–110k Chicago, Illinois, United States FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Implementation Consultant at OpenGov. Skills: Implementation projects, Customer support, Product feedback. Manage implementation projects. Gather data requirements”

What You'll Achieve.

Ensure maximum value; Strengthen public trust; Operate efficiently; Adapt to change

Industry & Context.

SaaS
Problems you'll solve

Solution development

What They're Looking For.

Must Have

2+ years public sector experience, 2+ years software implementation consulting, Analyze and report financial data, Train customers on software, Provide phone support, Conceptualization of patterns, Advanced Excel skills, Work in fast-paced environment

Nice to Have

Governmental concepts and practices knowledge

What You'll Do.

Manage implementation projects

Gather data requirements

Configure technical platform

Act as technical point of contact

Interact with government officials

Understand customer requirements

Simplify existing processes

Enhance existing processes

Automate existing processes

Develop expertise in governmental processes

Provide tailored solutions

Facilitate training for new customers

Leverage best practices

Develop best practices

Gather customer feedback

Communicate feature requests

Contribute to product discussions

Collaborate with internal departments

Enhance delivery efficiency

Enhance delivery effectiveness

Serve as trusted advisor

How You'll Work.

Team & Collaboration

Cross-functional teams; Internal departments

Communication Scope

Phone support

Process & Methodology

Project management

Full Job Description

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com http://OpenGov.com. JOB SUMMARY: The Implementation Consultant plays a vital role in driving value for OpenGov customers through the successful and seamless implementation of our solutions. This position requires extensive product knowledge, subject matter expertise, and the ability to make informed solution recommendations. The primary responsibility of the Implementation Consultant is to oversee the entire implementation process, establishing a solid foundation for our customers’ OpenGov solution and ensuring maximum value for their investment. In addition, this role will contribute to the enhancement of our delivery operations by providing guidance during sales and scoping activities, offering valuable insights to our Research and Development team, and providing training and mentorship to fellow team members.   RESPONSIBILITIES: - Manage end-to-end implementation projects for new customers, providing comprehensive guidance and support throughout the process, including data requirements gathering, technical platform configuration, administrator training, and all other defined implementation requirements - Act as the primary techni

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