Gatekeeper
Technology
ImplementationConsultant
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Implementation Consultant at Gatekeeper. Skills: Customer success, Product expertise, Risk management. Partner with Senior Solutions Engineer. Partner with Account Director”
What You'll Achieve.
Achieve strategic goals; Drive immediate usage; Meet key goals; Maximise value; Secure renewals; Transform compliance management; Transform risk management; Transform supplier relationships; Meet phased implementation metrics; Drive Time to First Value
Industry & Context.
Problem-solver; Troubleshooting
National travel, International travel
What They're Looking For.
Must Have
3+ years customer facing technical role, SaaS implementations experience, Achieving implementation milestones, Driving Time to First Value, Delivering success criterias, Helping customers with data mapping, Supporting technical projects, Tracking time, Reporting on progress, Identifying risks, Clear communication skills, Professional communication skills, Verbal communication skills, Video communication skills, Written communication skills, Comfortable in customer-facing interactions, Documenting business processes
Nice to Have
Experience with Vendor Management platforms, Experience with Contract Lifecycle Management platforms
What You'll Do.
Partner with Senior Solutions Engineer
Partner with Account Director
Manage portfolio of customers
Act as key technical point of contact
Own full customer journey
Guide customers from implementation
Guide customers to long-term success
Ensure phased implementation metrics met
Ensure phased implementation metrics adopted
Manage day-to-day technical actions
Manage configuration requests
Manage workflow configuration updates
Manage user permissions
Help customers translate business processes
Configure efficient Gatekeeper workflows
Act as first line of technical support
Troubleshoot customer issues
Collaborate with Gatekeeper team
Ensure fast resolutions
Ensure effective resolutions
Build deep customer relationships
Understand customer business processes
Understand customer strategic goals
Understand customer usage requirements
Champion customer needs
Suggest Gatekeeper functionality enhancements
Proactively monitor customer health
Proactively monitor customer usage
Identify opportunities for optimisation
Raise engagement risks
Track key success metrics
Document customer configurations
Document key interactions
Ensure transparency across colleagues
Identify expansion opportunities
Surface expansion opportunities
Pass expansion opportunities to Account Director
Support renewal process
Prepare data for business reviews
Demonstrate long-term value
Highlight key platform engagement
Stay curious about product releases
Stay up to date with product releases
Stay up to date with best practices
Stay up to date with AI advancements
How You'll Work.
Team & Collaboration
Wider Gatekeeper team
Communication Scope
Customer-facing interactions; Documenting business processes
Process & Methodology
Tracking time, Reporting on progress, Identifying risks
Full Job Description
[Gatekeeper](https://www.gatekeeperhq.com/) is the ONLY unified contract & third-party risk management platform that protects compliance-centric organisations by delivering company-wide control to reduce risk and cost. Powered by our AI engine, LuminIQ, we embed risk checks, accelerate contracting, and surface savings in one platform - helping lean teams stay compliant, efficient, and audit-ready. Gatekeeper has achieved consistent, profitable growth year-over-year, serving [customers](https://www.gatekeeperhq.com/customers) such as Ford, The Telegraph, Autotrader, SumUp, Crocs, and Funding Circle. Following investment from [Vista Equity Partners](https://www.prweb.com/releases/gatekeeper-announces-strategic-growth-investment-from-vista-equity-partners-301956970.html), we’re expanding our global customer facing team and we’re looking for a Solutions Engineer to help shape the next generation of delivery excellence. _Note: This is a fully remote position, open to applicants based in New Zealand_ ### Role Overview As an Implementation Consultant you will be the consistent day to day technical contact for our customers. Your role is to build trusted relationships ensuring our customers achieve their strategic goals with Gatekeeper. You will be acting as the trusted expert for handling configuration tasks, managing technical actions, and guiding customers from implementation through their long-term journey for a portfolio of accounts. In the process, you'll build deep product expertise and customer knowledge whilst gaining valuable mentorship from a Senior Solutions Engineer. You will own the customer's phased implementation, consulting on their business processes translating them into efficient workflows configuring core features to drive immediate usage and meet key goals. Beyond the initial setup, you'll guide them through their full adoption journey, proactively updating their workflows incorporating new AI and automation features and identifying growth opportunitie
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