ImplementationConsultant

From maker to market, Encompass is revolutionizing how technology supports the modern beverage industry–from winemaking with our vintrace solution to beverage production and distribution with our Encompass solutions, we are unlocking new levels of growth and efficiency for our customers across the entire three-tier beverage supply chain. Join our team of technology & beverage professionals as we drive innovation and modernization in one of the world’s oldest, and most passionate industries. Summary The Implementation Consultant supports the Professional Services team in delivering Encompass solutions aligned with customer goals. They collaborate with customer success, establish trust, and enhance product knowledge and onboarding methods. Key duties include configuring solutions, providing basic project management, coordinating activities, and resolving issues within Encompass. A successful consultant can configure solutions independently, specialize in specific solutions, implement add-ons, and effectively communicate with the services team. Responsibilities Work as part of a project team to implement Encompass products aligned to our customers’ desired workflow (jobs to be done). Working from a high level design, lead customers through decisions which will inform system configuration. Understand and communicate the value of platform capabilities in the context of our customers' needs. Be a product and industry subject matter expert who can direct customers to analytics and reports to demonstrate business outcomes. Gather customer information to help troubleshoot implementation related issues as they arise. This might require conducting additional research to identify root causes and coordinate a plan to resolve or mitigate the issue. Use documentation and reference materials to enhance customer success, align with internal implementation configurations, and provide feedback for improving documentation. Collaborates with internal teams (data migration, EDI, integrat