Sagent
Mortgage Servicing
ImplementationBusinessAnalystSR
Neural analysis suggests this role is
optimal for Senior candidates.
“Implementation Business Analyst SR at Sagent. Skills: Implementation Business Analyst, Mortgage Servicing, Business Requirements. Implement a modern loan servicing platform. Ensure successful customer implementation”
What You'll Achieve.
Successful client implementations; Ensure all implementation tasks are completed before launch
Industry & Context.
Identify gaps; Recommend process improvements; Identify and mitigate adoption risks; Triage issues; Resolve post-launch issues
Some travel to customer sites may be necessary, Occasional team building activities and events will be in-person
What They're Looking For.
Must Have
Bachelor's Degree (or equivalent experience) in business, computer science, finance and/or related fields, 5+ years Mortgage Servicing is with experience in loan boarding, account services, escrow, loss mitigation, bankruptcy, foreclosure, investor reporting, customer services, or servicing compliance oversight, 5+ years of software industry experience, 3+ years of hands-on business analyst, development, project management, or testing experience, Knowledge of mortgage servicing regulatory climates and its impacts on the lending process, Experience creating business designs, test plans, testing scripts, and system requirements, Excellent written and verbal communication skills, Experience working with content management systems, Experience working with on and offshore teams, Experience with the entire PDLC process, Experience with Claims or Invoice solutions and processes, Experience with loan data and servicing conversions, Experience with APIs and system integrations
Nice to Have
experience working with a large enterprise solution desired, Experience with the entire PDLC process
What You'll Do.
Implement a modern loan servicing platform
Ensure successful customer implementation
and implement new business features
Create product documentation
Create internal and external training documentation
Conduct discovery sessions with clients
Document functional and non-functional requirements
Translate business requirements into SaaS solution capabilities
Collaborate with product and implementation teams
Serve as liaison between customer and internal teams
Provide regular updates
Facilitate decision-making
Analyze current customer workflows
Recommend process improvements
Assist in creating user guides
Support onboarding and training sessions
Validate system configurations
Coordinate UAT execution
Help customers adapt to new workflows
Identify and mitigate adoption risks
Ensure all implementation tasks are completed
Support cutover planning
Triage and resolve post-launch issues
Coordinate with support and engineering teams
Maintain accurate records
Ensure knowledge transfer
How You'll Work.
Team & Collaboration
Collaborate across teams; Work directly with the customer, engineering, and product teams; Collaborate with product and implementation teams; Serve as the liaison between the customer and internal teams; Coordinate with support and engineering teams; Ensure knowledge transfer to support and account management teams
Communication Scope
Excellent written and verbal communication skills
Process & Methodology
Project management
Full Job Description
Why you'll LOVE Sagent: You could work anywhere. We know you are talented and looking for something inspiring and impactful. A place where you will make a difference and have a great time doing it! By choosing Sagent, you can be part of our mission to make loans and homeownership simpler and safer for all consumers. Sagent powers servicers and consumers. You power Sagent! About the Opportunity: We are currently looking for an Implementation Business Analyst! As an Implementation Business Analyst, you will play a critical part in implementing a modern loan servicing platform used by lenders and servicers in the consumer and mortgage lending markets in the United States. Your focus will be ensuring a successful customer implementation within key areas of focus, to include business process, loan data and integrations. You will also be working with internal and external clients to validate, test, and implement new business features, business rules, workflows, and upgrades to existing features that are required to support regulatory requirements and loan servicing business operations. You will work directly with the customer, engineering, and product teams to deliver capabilities and features to customers. You may also create product documentation to support those features and internal and external training documentation. If you are looking for a new challenge, love working with smart, skilled teammates and enjoy the world of mortgage servicing, then look no further! Our team will provide you with the best tools, resources and compensation to get the job done…and enjoy every minute of it. Your Day-to-Day at Sagent: Collaborate across teams in a fast-paced and dynamic, including Customer Success, Product, and Engineering to ensure successful client implementations Conduct discovery sessions with clients to understand business needs. Document functional and non-functional requirements. Translate business requirements into SaaS solution capabilities. Collaborate with produc
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