Pylon
Technology
ImplementationAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Implementation Associate at Pylon. Skills: Customer success, Product implementation. Run migrations end-to-end. Translate current processes”
What You'll Achieve.
Zero failed migrations
Industry & Context.
Relocation required
What They're Looking For.
Must Have
Located in San Francisco, Organized, Very hard-working, Fast, Comfortable interacting with customers, Detail-oriented, Fast learner
Nice to Have
Technical background, Appetite for technology, Previous experience managing support systems, Previous experience implementing SaaS products
What You'll Do.
Run migrations end-to-end
Translate current processes
Support enablement for team
Migrate historical data
Become expert in Pylon
Become expert in platform
Be go-to expert for implementation
Build deep knowledge of legacy systems
Answer customer questions about product
Juggle many customers
Drive customers to completion
How You'll Work.
Team & Collaboration
Small but mighty SE team; Flat hierarchies
Full Job Description
Notice: This is an on-site role based in San Francisco, California. Relocation is required, and we're happy to discuss timing and support during the process. AT PYLON, WE'RE BUILDING THE FUTURE OF B2B POST SALES We’re building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time. We’re backed by a16z, BCV, General Catalyst, Y Combinator. Currently more than 1300 companies, including Linear, Cognition (Windsurf), Modal Labs, and Incident.io http://Incident.io run their support and customer success workflows with Pylon. You can also find us on the Enterprise Tech 30 List https://www.enterprisetech30.com/. This is a fully in-person role; we do not offer remote or hybrid options. What you'll do - You will be running migrations end-to-end, from start to finish - that includes translating their current processes, supporting enablement for their team, and helping migrate over their historical data. - One of our core principles is to use Pylon at Pylon. We expect strong product fluency. Within your first week, you will become an expert in all things Pylon, specifically in getting yourself and others stood up on the platform. - You will be the go-to expert when it comes to implementing Pylon - beyond that, you will build deep knowledge around other legacy Support systems (Zendesk, Intercom, etc.) that we migrate customers off of. - You will be the go-to person for our customers’ questions about the product, spanning a wide range of topics from basic how-tos to deep edge cases. - Juggle many customers at once and drive them to completion - currently, we have zero failed migrations, and we want to keep it that way. Requirements - Located in (or will relocate to) San Francisco and excited about working in-person - Organized, very hard-working, and fast. You will be juggling 20+ migrations at once. - Comfortable regularly interacting with customers over chat and video -
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