Charles River Development
Financial Services
ImplementationandPostProductionSupportSpecialist,CharlesRiverDevelopment,AssistantVicePresident
Neural analysis suggests this role is
optimal for Mid candidates.
“Implementation and Post Production Support Specialist, Charles River Development, Assistant Vice President at Charles River Development. Skills: Implementation, Post Production Support, Financial Systems, Charles River IMS. Being a single point of contact (Consultant and Implementation SME) for a client. Assistance with management of client’s technical and functional support issues”
Industry & Context.
Assistance with management of client’s technical and functional support issues; Monitoring and assisting with the issue escalation process; Solid understanding of software / SaaS delivery life-cycle, and management of issues.
50% presence on client’s site in Frankfurt, Occasional travel
What They're Looking For.
Must Have
Extensive (min. 3-5 years) experience in a similar role implementing or maintaining financial systems, Front and/or Middle Office experience (order management, dealing with fund managers / traders), Experience with Charles River IMS or an equivalent system / platform (competitor), Good investment management and market instrument knowledge in Front and/or Middle Office, e.g. fixed income/derivatives, OTC, equity, compliance, IBOR, performance / attribution, post-trade & settlement, ex-ante / ex-post risk, and data interfaces, Superior client facing & communication skills, Structured work style, can work both independently & in a team, Technical knowledge, e.g. SQL or VBA, Experience dealing with users or clients from either a technical or business area, Solid grip on making presentations covering business, technical aspects or sales, Experience in managing smaller projects, Solid understanding of software / SaaS delivery life-cycle, and management of issues.
Nice to Have
A specific previous area of focus e.g. in PMS, OEMS, risk system, compliance, IBOR or SWIFT is desirable., Fluency in other language(s) is of advantage
What You'll Do.
Being a single point of contact (Consultant and Implementation SME) for a client
Assistance with management of client’s technical and functional support issues
Coordination with Charles River’s support and product management teams
Monitoring and assisting with the issue escalation process
Guidance to client(s) on best practice usage of Charles River IMS
Informal training of client personnel in Charles River IMS
Interpretation of workflow analysis documents (BRDs) and conversion of these documents into specifications for Charles River IMS configuration to ensure best practice delivery
Ongoing communication and assessment of project status to the client and Charles River project manager (in larger projects)
Communication of pertinent information on upgrades and major releases to client(s)
Management of training and consulting resource requests
Project management of smaller-sized implementation project(s) for client(s)
Proactive leadership in a client’s utilization of Charles River’s products and services
Maintaining general awareness of industry changes/trends
Day-to-day delivery of Charles River IMS implementation project(s)
How You'll Work.
Team & Collaboration
Coordination with Charles River’s support and product management teams; Ongoing communication and assessment of project status to the client and Charles River project manager; Working independently & in a team
Communication Scope
Superior client facing & communication skills; Ongoing communication; Communication of pertinent information
Process & Methodology
Project management of smaller-sized implementation project(s), Experience in managing smaller projects
Full Job Description
**What You Will Be Responsible For** * Being a **single point of contact** (Consultant and Implementation SME) **for a client** * Assistance with management of client’s technical and functional **support issues** * **C oordination** with Charles River’s support and product management teams * Monitoring and assisting with the **issue escalation** process * Guidance to client(s) on **best practice usage** of Charles River IMS * Informal **training of client personnel** in Charles River IMS * Interpretation of workflow analysis documents (**BRDs**) and conversion of these documents into **specifications** for Charles River IMS configuration to ensure **b est practice delivery** * Ongoing **communication** and assessment of **project status** to the client and Charles River project manager (in larger projects) * Communication of pertinent information on **upgrades and major releases **to client(s) * Management of **training and consulting** resource requests * **Project management** of smaller-sized implementation project(s) for client(s) * Proactive leadership in a client’s utilization of **Charles River’s products and services** * Maintaining general **awareness of industry** changes/trends * Day-to-day delivery of **Charles River IMS implementation project(s)** * The role involves 50% **presence on client’s site in Frankfurt and occasional travel**. **What We Value ** * Extensive (min. 3-5 years)** experience** in a similar role implementing or maintaining financial systems * **Front and/or Middle Office** experience (order management, dealing with fund managers / traders) * Experience with **Charles River IMS or an equivalent** system / platform (competitor) * Good **i nvestment management** and market **instrument knowledge** in Front and/or Middle Office, e.g. fixed income/derivatives, OTC, equity, compliance, IBOR, performance / attribution, post-trade & settlement, ex-ante / ex-post risk, and data interfaces * A specific previous area of focus e.g. in PMS, OEMS,
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