ImplementationAnalyst

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com http://OpenGov.com. JOB SUMMARY: The Implementation Analyst will look to drive value to the OpenGov customer and deliver a complete, quick and smooth implementation by utilizing their product knowledge, expertise and making solution recommendations. This role will be responsible for driving a successful customer implementation from start to finish, setting the underlying foundation of their OpenGov platform, while promoting maximum value for their investment in OpenGov. RESPONSIBILITIES: - Drive and manage new customer implementations from start to finish. This includes providing guidance, assistance, and support to customers from the initial data requirements gathering, technical platform configuration, administrator training and all other requirements defined through a customer’s implementation. - Be the primary technical point of contact for new customers deploying OpenGov, or those expanding to implement additional functionality. - Interact directly with government leaders daily, guide them through the process, and empower them to become our advocates and successful administrators of their OpenGov software platform. - Understand