OpenGov
local and state governments
ImplementationAnalyst
Neural analysis suggests this role is
optimal for Mid candidates.
“Implementation Analyst at OpenGov. Skills: product knowledge, solution recommendations, customer implementation, technical platform configuration, administrator training, analyzing and reporting large volumes of financial and operational data, Excel. Drive and manage new customer implementations from start to finish. providing guidance, assistance, and support to customers from the initial data requirements gathering, technical platform configuration, administrator training and all other require”
What You'll Achieve.
deliver a complete, quick and smooth implementation; driving a successful customer implementation from start to finish; setting the underlying foundation of their OpenGov platform; promoting maximum value for their investment in OpenGov; strengthen the public trust; operate efficiently; adapt to change; deliver maximum ROI with every dollar and decision in sync; power more effective and accountable government; high-performance government for every community
Industry & Context.
simplify, enhance and automate existing processes
What They're Looking For.
Must Have
2+ years of experience of software implementation consulting or transferrable work with external clients, Knowledge and experience in analyzing and reporting large volumes of financial and operational data, experience with government operational concepts and practices, Ability to provide clear and effective phone support, assistance, and recommendations to build positive relationships with customers, skills in conceptualization of patterns, modeling, and design, Excel skills, including using Functions/ Formulas to format data such as v-lookup, pivot tables, error-checking, and developing properly formatted reports, Track record of working in a fast-paced environment while balancing internal procedures and process improvements, all while collaborating with team members, Ability to adapt to a rapidly changing product and respond strategically to customer needs, Excellent interpersonal skills including verbal and written communication skill, teamwork, and customer service
Nice to Have
ETL tools, ETL report creation, macros and visual basic are not required, but highly desirable
What You'll Do.
Drive and manage new customer implementations from start to finish
and support to customers from the initial data requirements gathering
technical platform configuration
administrator training and all other requirements defined through a customer’s implementation
Be the primary technical point of contact for new customers deploying OpenGov
or those expanding to implement additional functionality
Interact directly with government leaders daily
guide them through the process
and empower them to become our advocates and successful administrators of their OpenGov software platform
Understand customer pain points and partner with cross-functional teams to simplify
enhance and automate existing processes that will improve customer workflow
Become an expert in governmental processes across multiple states
Work closely with the engagement and adoption team to facilitate and drive a consistent customer experience and ensure successful training for new customers
Leverage and continually develop best practices for each data environment and customer vertical to assist in future implementation efficiencies
Compliment key product discussions by gathering and communicating customer feedback and feature requests to ensure OpenGov is a “must-have solution.”
How You'll Work.
Team & Collaboration
partner with cross-functional teams; collaborating with team members
Communication Scope
verbal and written communication skill
Process & Methodology
Drive and manage new customer implementations from start to finish
Full Job Description
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com http://OpenGov.com. JOB DESCRIPTION The Implementation Analyst will look to drive value to the OpenGov customer and deliver a complete, quick and smooth implementation by utilizing their product knowledge, expertise and making solution recommendations. This role will be responsible for driving a successful customer implementation from start to finish, setting the underlying foundation of their OpenGov platform, while promoting maximum value for their investment in OpenGov. RESPONSIBILITIES: - Drive and manage new customer implementations from start to finish. This includes providing guidance, assistance, and support to customers from the initial data requirements gathering, technical platform configuration, administrator training and all other requirements defined through a customer’s implementation. - Be the primary technical point of contact for new customers deploying OpenGov, or those expanding to implement additional functionality. - Interact directly with government leaders daily, guide them through the process, and empower them to become our advocates and successful administrators of their OpenGov software platform. - Underst
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