Implementation&AdvancedServicesLead

At Ledgy, we’re on a mission to make Europe a powerhouse of entrepreneurship by building a modern, tech-driven equity management and financial reporting platform for private and public companies. In 2026, we aim to be the leading provider for European IPOs and reporting for share-based payments. We are a value-based company with a core focus on being humble, transparent, ambitious and impactful, all in order to delivery the best experience for our customers and end users. We are proud to partner with some of the world’s leading investors. New Enterprise Associates led our $22m Series B round in 2022, with Philip Chopin joining Sequoia’s Luciana Lixandru on our board. We were founded in Switzerland in 2017 and today we operate globally from offices in Zurich and London. We encourage diversity and are an international team coming from 26 different countries and speaking 25 different languages. Why this role matters: Ledgy is transforming its customer motion to lay the foundation for hyper growth over the next 12 months. We hit >65% growth last year and are on track to reach 100% in 2026. Onboarding is the moment we turn a signed deal into a delighted, expanding customer - and this role will own it end-to-end. For context, our NRR is >110% and we believe doubling down on our Implementation team/process etc. will drive this north of 120%. You'll own Ledgy's entire onboarding experience across every tier, from self-serve and AI-led journeys through to white-glove enterprise migrations and lead the small, talented and AI-first team that delivers them. At the same time, you'll scale our newest revenue engine: Advanced Services, a paid offering that offers our customers the chance to outsource core elements of equity plan admin to Ledgy. It has the potential to become one of the biggest upsell drivers in the company. You'll combine three things that rarely sit in one person: the project management rigour to run complex enterprise onboardings, the data and AI fluency to auto