Cato Networks
ILMMNOCTeamLeader
Neural analysis suggests this role is
optimal for Manager candidates.
“ILMM NOC Team Leader at Cato Networks. Skills: Process management, Customer support, Team leadership. Manage remote team. Set team objectives”
What You'll Achieve.
Enhance efficiency; Enhance customer satisfaction
Industry & Context.
Troubleshooting abilities
On Call duty
What They're Looking For.
Must Have
2 years manager experience, Networking & TCP/IP computer skills, VPNs, IPSEC, security protocols knowledge
Nice to Have
3 years Support Engineer experience, Cloud, SaaS technology provider experience
What You'll Do.
Monitor team performance
Provide team feedback
Act as escalation point
Provide technical guidance
Implement team processes
Improve team processes
Monitor team processes
Conduct management routines
Conduct team training
Conduct performance evaluations
Manage customer problems
Advocate for customers
Collaborate with internal teams
Identify improvement opportunities
Lead internal projects
Implement required changes
How You'll Work.
Team & Collaboration
Interface with multiple teams; Collaborate with internal teams; Work with globally dispersed team; Cross-cultural team
Communication Scope
Oral communication; Written communication
Full Job Description
Welcome to the future of cloud networking and security! Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeam, Trusteer and more). Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner and a market expected to reach $28.5 billion by 2028. This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don’t miss it! We are looking for a customer-focused and intelligent Team Leader of Services Team to join our support team. In this role, you will be leading a team of remote Services Engineers and engaging with our customers during the post sales process, evaluation, onboarding, and as the ongoing customer lifecycle continues. This is an opportunity to join a Cloud Network Security Rocket Ship and to take part in making the Future of SD-WAN, today. An ideal candidate will have manager skills, a strong understanding of core networking and cloud technologies, switching and internet routing technologies. Applicants should possess a strong knowledge with network analysis and packet capture tools, a strong knowledge of Wireless, Firewalls and Proxies is highly desired. Candidates must also be able to interface with multiple teams from business areas, network engineering and management as a team representative on major incident bridges. Responsibilities will include lead the team that is monitoring, supporting, and providing advanced troubleshooting of a large complex data network infrastructure by using network monitoring and network management tools. Responsibilities Manage a remote team of services engineers for CATO Networks customers worldwide, including setting
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