Identity&AccessManagementAnalyst

The **Identity and Access Management (IAM) Analyst** is responsible for administering access within a variety of banking applications and/or infrastructure systems. The objective is to manage roles and access privileges in compliance with the set information security policies and standards. **_Responsibilities:_** * Demonstrate an understanding of the security layer managed through access administration in the different systems * Learn the process modules on administering access in multiple supported systems (Mainframe & Midrange) * Complete access-related customer requests within operational thresholds on timeliness and accuracy * Provide on-call support during weekends and public holidays on a rotational basis or some occasion as needed * Provide troubleshooting support on system access related issues * Handle customer interactions in a manner adhering to the customer service guidelines * Have good team working skills and ability to work in a fast-paced and high-volume operations * Manage multiple tasks with strong analytical, documentation, and communication skills, both oral and written * Identify potential opportunities and concern to raise to the manager's attention * Raise ideas to improve security controls, customer experience, and/or process efficiency * Analyze and interpret request volumes to make sound judgement on day-to-day output and improve the process * Demonstrate consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by complying with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and reporting control issues with transparency ** _Qualifications:_** * Consistently demonstrates clear and concise written and verbal communication in the English language * Aptitude to learn a number of application and/or system at a level which one can understand how to administer access * Utilize Microsoft applications (MS Out