Best Practice Innovations
Healthcare
IDDCareManagerExtenderForsyth/GuilfordCounty
Neural analysis suggests this role is
optimal for Mid+ candidates.
“IDD Care Manager Extender Forsyth/Guilford County at Best Practice Innovations. Skills: Care management, Integrated care, Community resources, Person-centered approach. Perform outreach, engagement, and follow-up. Coordinate services and appointments”
Industry & Context.
Assessing unmet needs
Complete criminal background check, Name checked in registries, Drug testing, Education verification, Credentialing, Proof of driver's license, Proof of driver's insurance, Proof of vehicle
What They're Looking For.
Must Have
High School Diploma, At least 18 years of age, Valid Driver's License, 2 years paid experience, 1 year working directly with Tailored Care Management eligible population, Performing general outreach, Coordinating services/appointments, Engaging in health promotion activities, Sharing information with care manager, Providing and tracking referrals, Participating in case conferences, Support care manager in assessing unmet needs, Lived experience with I/DD or TBI, Demonstrated knowledge of NC Medicaid delivery system, Lived experience with behavioral health condition, Certified Peer Support Specialist, Parent or guardian of individual with I/DD or TBI or behavioral health condition, 2 years direct experience providing care for individual, Navigating Medicaid delivery system on behalf of individual
Nice to Have
Parent/guardian cannot serve extender for family member
What You'll Do.
Coordinate services and appointments
Arrange transportation
Engage in health promotion activities
Share information with care team
Provide and track referrals
Assist in obtaining community resources
Assist in maintaining social support services
Participate in case conferences
Support care manager in assessing unmet needs
Promote whole person care
Maintain professional image
Follow policies and procedures
Demonstrate passion for positive change
Continuously improve interventions
Define innovative interventions
Stay up to date with best practices
Inform team about innovations
Collaborate with care team members
Collaborate with community organizations
Collaborate with RHA departments
Ensure success of care management
Maintain person-centered philosophy
Focus on individual strengths
Focus on individual needs
Focus on individual preferences
Foster person-centered culture
Optimize individual education
Implement strategic use of data
Support effective care management
Support coordinated care management
Ensure data sharing consistency
Ensure data storage consistency
Implement health and safety policies
Document services provided
Ensure timely documentation
Establish frequent communication
Maintain regular communication
Communicate with persons supported
Communicate with family members
Communicate with team members
Communicate with colleagues
Foster open communication
Maintain focus on care planning goals
Maintain focus on outcomes
Establish external relationships
Participate in ethical culture
Emphasize confidentiality
Emphasize no retaliation
Direct investigation into allegations
Ensure protection of individuals served
Follow external reporting requirements
Follow recommendations from investigations
Participate in Quality Improvement Committee meetings
Participate in Quality Assurance Committee meetings
Participate in Quality Management Team meetings
Participate in Safety meetings
Participate in Task Force meetings
Participate in Human Rights Committee meetings
How You'll Work.
Team & Collaboration
Integrated Care Team members; Community organizations; RHA departments; Care Management Teams
Communication Scope
Open communication; Feedback
Full Job Description
**We are hiring for:** IDD Care Manager Extender Forsyth/Guilford County **Type:** Regular If you are a positive and personable individual looking for a satisfying and fun opportunity to make a real difference in the lives of people with intellectual, developmental disabilities, and people facing mental health, and substance use challenges, join our team at RHA Health Services! Provides whole person, integrated care management in service sites, homes and communities through face to face and other interactions and through the work of integrated care teams. Promotes whole person care directed at better health outcomes and addressing all needs spanning physical and behavioral health, I/DD, pharmacy, and unmet health related resources. Ensures sustained high quality of care and services to persons with mental health, substance use and/or developmental disabilities. Complies with company, state and federal policy. _**Required Education/Experience:**_ **Education** \- High School Diploma or equivalent; Must be at least 18 years of age **Experience** \- Must meet at least one of the following requirements: * o Be a person with lived experience with an I/DD or a TBI with demonstrated knowledge of and direct personal experience navigating the North Carolina Medicaid delivery system.* * OR * o Be a person with lived experience with a behavioral health condition and a Certified Peer Support Specialists. * OR * o Be a parent or guardian of an individual with an I/DD or a TBI or a behavioral health condition and has at least two years of direct experience providing care for and navigating the Medicaid delivery system on behalf of that individual (parent/guardian cannot serve as an extender for their family member).* * OR * Have two (2) years of paid experience performing the following types of functions, with at least one year of paid experience working directly with the Tailored Care Management eligible population: * Performing general outreach, engagement, and follow-up with m
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