Uni Systems
Technology
ICTServiceEngineer-Rollout
Neural analysis suggests this role is
optimal for Mid+ candidates.
“ICT Service Engineer - Rollout at Uni Systems. Skills: Networking, Telecommunications, Project management. Understand Networks. Demonstrate understanding of Telecommunication lines”
Industry & Context.
Problem-solving; Troubleshooting
What They're Looking For.
Must Have
University/College/Technical School degree, Minimum of 2 years experience, Good understanding of networking, Customer service orientation, Ability to communicate and collaborate, Problem-solving skills, Consistency & Accountability, Knowledge of project management standards, Working knowledge of collaboration platforms, Basic knowledge of SAP suite, Very good knowledge of MS Office suite, Excellent knowledge of English language
Nice to Have
CCNA level network certification
What You'll Do.
Demonstrate understanding of Telecommunication lines
Build trust with clients
Communicate special requirements
Keep team informed of issues
Provide phone support to customers
Create detailed documentation
Create guidelines for implementing projects
Create guidelines for solving complex problems
Perform back office tasks
Collaborate with all departments
Understand business processes
Understand business needs
Recommend actions to resolve problems
Manage telecommunications projects
How You'll Work.
Team & Collaboration
Collaborate with departments
Communication Scope
Client communication
Process & Methodology
Project management standards, Project management methodologies
Full Job Description
At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for an **ICT Service Engineer** to join our Rollout Project team. **What will you be bringing to the team?** Our UniQue people come from a variety of different backgrounds and industries, with different skillsets and approaches, but they have one thing in common: passion for technology and innovation! For the **ICT Service Engineer** position, we expect you to: * Understand Networks (IP addressing - vLANS – IP TELEPHONY – etc) * Demonstrate understanding of Telecommunication lines (ADSL – VDSL – Symmetric lines over NGN / Microwaves / Fiber lines) * Build trust with clients, communicate any special requirements and keep the team informed of any issues that arise. * Provide phone support to customers and to our partners, as required. * Create detailed documentation and guidelines for implementing projects and solving complex problems. * Inform back office and perform back office tasks (e.g. scanning documents, data entry, uploading to customer portal, emailing to update call logs) as required. * Collaborate with all departments involved, to understand business processes and needs, correct problems and/or recommend actions to resolve them. * Manage IT and telecommunications projects. **Requirements** **What do you need to succeed in this position?** Your experience, skillset, and qualifications are going to help you succeed in this position, moving forward. * University/College/Technical School degree in Computer Science, Telecommunications or other relative discipline * Minimum of 2 years of proven experience in a similar role * Good understanding of networking concepts and VPNs * Customer service orientation * Ability to effectively communicate and collaborate with business stakeholders * Strong problem-solving skills * Consistency & Accountability * Knowledge of project management standards and methodologies * Working knowledge of collaboratio
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