Amazon.com Services LLC
Logistics
ICQAOperationsManager(Level6)
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optimal for Manager candidates.
“ICQA Operations Manager (Level 6) at Amazon.com Services LLC. Skills: Inventory control, Quality assurance, Process management, Continuous improvement. Lead ICQA department. Manage Area Managers”
What You'll Achieve.
Achieve department goals; Achieve FC quality goals; Improvement in ICQA goals
Industry & Context.
Root cause analysis; Problem solving
Work flexible schedule, Work flexible shift, Work flexible work area, Work weekends, Work nights, Work holidays
What They're Looking For.
Must Have
Bachelor's degree or equivalent, 2+ years Amazon experience, Work flexible schedule, Excellent verbal communication, Excellent written communication
Nice to Have
Bachelor's Degree accredited university, Solid time management skills, Organizing vast amounts data, Proven ability influence, Resilient problem solver, Focused problem solver, Self-starter, Ability multi-task, Prioritize complex environment, Commitment employee development, Exceptional dedication, Exceptional motivation, Exceptional intelligence, Previous supervisory experience, Swiftly pick up software, Swiftly pick up data tools, Swiftly pick up program tools, Fluent MS Office suite, Fluent Excel
What You'll Do.
Manage Process Assistants
Manage hourly associates
Manage Inbound Service Support
Manage damage processing associates
Own network safety actions
Create FC safety actions
Ensure safety goals compliance
Manage ICQA team count
Manage execution strategy
Achieve department goals
Ensure SOX compliance
Manage labor planning assumptions
Own PXT programs implementation
Manage Area Managers 1:1s
Implement Career Growth Actions
Achieve FC quality goals
Own site Quality CAMP Flags
Ensure accurate CAMP Bridges
Deliver deep dive analysis
Deliver root cause attribution
Influence departmental ownership
Own Site Quality Benchmark Audit
Own FC root cause deep dive
Support root cause attribution
Influence accountability
Drive process improvements
Reduce employee turnover
Contribute Network projects
Contribute NACF projects
Gain expertise fulfillment center process
Ensure process discipline
Perform control analysis
Perform quality analysis
Collaborate department managers
Identify key projects
Understand key initiatives
Understand defect injection actions
Liaise Operations Managers
Liaise Senior Operations Managers
Liaise General Managers
Aid communication policies
Create mechanisms reporting
Hold operations teams accountable
Complete weekly deep dive
Complete weekly bridges
Talk through FC performance
How You'll Work.
Team & Collaboration
Cross-functional teams; FC Site leader; General Manager; FC senior team; Inbound operations teams; Outbound operations teams; Operations Managers; Senior Operations Managers
Communication Scope
Verbal communication; Written communication; Executive presentations
Process & Methodology
Program management
Full Job Description
Do you aim to have a dynamic impact on the world? Are you up for creating solutions and solving tomorrow’s problems today? Then we have the opportunity for you! We’re seeking an efficient ICQA Operations Manager to take ownership of our fulfillment center Inventory Control and Quality Assurance (ICQA). Our fulfillment centers sit at the heart of Amazon’s rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfillment center, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today. These fulfillment centers are fast-paced and high reward environments, where adherence to policies and procedures is key. We need the right type of leader to ensure that we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession. Key job responsibilities Your Role and Responsibilities in the ICQA Team: - Lead and manage the ICQA department including; Area Managers, Process Assistants, hourly ICQA count associates, the Inbound Service Support team and the hourly damage processing associates - Own the implementation of network safety actions and an create FC specific ICQA safety actions and compliance to the safety goals for ICQA (RIR, SIR, LTR, MSDRIR, RIR DMR); including reporting, investigations and corrective actions to ensure a safe work environment for all associates. - Manage the ICQA team count and execution strategy to achieve the department goals (% to RO, record cleaned %, ICQA rate. FLCM27 roster compliance) while ensuring compliance and consistency with Sarbanes-Oxley (SOX) controllership. - Manage the ICQA FCLM27 roster and actions for labor planning assumptions accuracy including; ICQA attendance, attrition and cross trained targets. - Own the implementation of PXT required programs in ICQA; including ADAPT feedback, Connections, Thrive. - Manage Area Manager(s) through monthly 1:1s and impl
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