ICQALead

Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being a Lead gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly. You’ll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This role will give you experience in using the tools and systems that make our operations successful. Key job responsibilities - Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts - Support and train employees to deliver great service and supervise them in their daily tasks - Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement - Work with other departments to find solutions to address common issues or support needs in areas of key performance - Use data analysis to identify ways to optimise safety, quality and productivity A day in the life As a ICQA Lead, you’ll be based in one of our operational sites. You’ll support your Shift/Area Manager to carry out the plan for the shift. That will involve helping with pre-shift meetings with your team and monitoring procedures to make sure everyone is following safety rules, quality processes, and the priority plan for the day. You’ll escalate any issues you spot to your manager, but sometimes you’ll be the most senior person on shift and will give people the direction they need to complete their tasks. At other times, you’ll support your Shift/Area Manager in planning shifts to make sure you have enough team members working during peak times. About the team Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a so