Amazon.com Services LLC
Fulfillment Operations Management, Fulfillment Center, fulfillment ops
ICQAAreaManagerII
“ICQA Area Manager II at Amazon.com Services LLC. Skills: Inventory control, Quality assurance, Process improvement, Team leadership. Own safety actions implementation. Ensure safe work environment”
What You'll Achieve.
Ensure safe work environment; Meet FC level quality goals; Reduce future incidents; Reduce employee turnover
Industry & Context.
Problem solving; Root cause analysis; Data analysis
Work flexible schedule, Work flexible shift, Work flexible work area, Work weekends, Work nights, Work holidays
What They're Looking For.
Must Have
2+ years employee management, Bachelor's degree or equivalent, 2+ years Amazon experience, English communication skills
Nice to Have
Handle ambiguous challenges, Swiftly pick up new software, Operations management experience, Fluent MS Office user, Commitment to employee development, Influence varying seniority levels, Analytical abilities, Proficient mathematical skills, Proficient data analysis skills, Lean methodologies experience, Six Sigma techniques experience
What You'll Do.
Own safety actions implementation
Ensure safe work environment
Own count execution goals
Own productivity execution goals
Own audit execution goals
Ensure SOX compliance
Conduct shift planning
Adhere to roster management
Execute daily spend plan
Provide ADAPT feedback
Provide Connections feedback
Provide Thrive feedback
Identify inbound defect opportunities
Identify outbound defect opportunities
Create defect injection actions
Measure inventory integrity
Meet FC quality goals
Support quality strategies
Implement quality strategies
Review customer complaints
Analyze process defect data
Reduce future incidents
Drive process improvements
Develop ICQA team ability
Reduce employee turnover
Appraise team performance
Create career growth actions
Adhere to Quality RACI
Perform control analysis
Perform quality analysis
Gain process path expertise
Ensure process discipline
Support root cause analysis
Support action plan creation
Support action plan alignment
Hold departments accountable
Communicate barriers proactively
Partner cross functionally
Liaise with Inbound Area Managers
Liaise with Outbound Area Managers
Liaise with Operations Managers
Communicate process compliance policies
Drive continuous improvement
Set area readiness standards
Work with Loss Prevention teams
Establish Loss Prevention policies
Influence Loss Prevention policies
Adhere to Loss Prevention policies
Support interviewing managers
Support training managers
Support interviewing associates
Support training associates
Hire next generation managers
How You'll Work.
Team & Collaboration
Cross-functional teams; Operations management team; Inbound and Outbound Area Managers; Operations Managers; Loss Prevention teams
Communication Scope
Written communication; Verbal communication
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