Amazon Erfurt GmbH
Fulfillment Operations Management, Fulfillment Center, Logistics
ICQAAreaManager
Neural analysis suggests this role is
optimal for Manager candidates.
“ICQA Area Manager at Amazon Erfurt GmbH. Skills: Inventory control, Quality assurance, Process management, Team leadership. Lead and supervise associates. Support safety programs”
What You'll Achieve.
Deliver reliably to customers; Deliver on customer obsession; Prevent customer-facing defects; Provide world class service; Achieve lowest possible cost; Exceed customer expectations; Drive defect-free order fulfillment; Operate efficiently; Operate accurately; Create safer work environment; Create productive work environment; Create higher performing work environment; Create diverse work environment; Empower team members; Support team members growth; Achieve team member aspirations
Industry & Context.
Problem solving; Data analysis; Troubleshooting
What They're Looking For.
Must Have
Degree in operations management, Data analysis experience, Proficient in English, Proficient in one additional language, Advanced MS Office user, Advanced Excel user, Experience leading teams
Nice to Have
Resilient problem solver, Focused problem solver, Ability to multi-task, Ability to prioritize, Commitment to employee development, Exceptional level of dedication, Motivation to team management, Ability to influence peers, Ability to influence stakeholders, Experience with Lean methodologies, Experience with Six Sigma methodologies
What You'll Do.
Lead and supervise associates
Support safety programs
Ensure policy adherence
Coordinate operations
Conduct shift planning
Oversee process streamlining projects
Optimize productivity
Perform quality analysis
Gain expertise in fulfillment center processes
Drive continuous improvement
Support interviewing managers
Support interviewing associates
Oversee inventory control operations
Oversee quality assurance operations
Oversee problem solve operations
Conduct inventory discrepancies analysis
Oversee resolution of receiving issues
Analyze data for trends
Analyze data for improvement opportunities
Make informed decisions
Coach team members on accuracy
Ensure safety standards are maintained
Provide feedback to team members
Identify training needs
Prepare handover for next shift
Maintain inventory accuracy
Resolve inbound challenges
Ensure customer satisfaction
How You'll Work.
Team & Collaboration
Work with Operations teams; Work with Support teams; Collaborate with operations management; Collaborate with central teams; Collaborate with Catalogue teams; Collaborate with Procurement teams; Collaborate with Supply Chain teams; Collaborate with Process Engineering teams; Collaborate with Loss Prevention teams; Collaborate with Program Management teams
Full Job Description
Do you aim to have a dynamic impact on the world? Are you up for creating solutions and solving tomorrow’s problems today? Then we have the opportunity for you! We are looking to hire an ICQA Area Manager to be part of our fulfillment center Inventory Control and Quality Assurance (ICQA) team. Our fulfillment centers (FC) sit at the heart of Amazon’s rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfillment center, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today. These fulfillment centers are fast-paced and high reward environments, where adherence to policies and procedures is key. We need a leader that ensures we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession. Key job responsibilities - Lead and supervise a team of hourly Associates (including Team Leads and Data Analyst) assigned to inventory control, quality assurance and problem solve operations within the fulfillment center; - Support safety programs and compliance to ensure a safe work environment for all associates. Work with Operations and other Support teams to establish, influence and adhere to policies and procedures; - Coordinate inventory control, quality assurance and problem solve operations in accordance to network strategies and ensuring compliance and consistency with SOX; - Conduct shift planning and forecasting, alongside assigning and directing work. Oversee projects to streamline processes, increase quality and optimize productivity. - Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform quality analysis on any behaviors/processes that could impact inventory integrity and Customer esperience; - Gain expertise in key fulfillment center process paths and its exceptions handling in order to drive processes continuous improvement alongside the operations management tea
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