ICQAAnalyst

Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. As a ICQA Analyst you will play a crucial role in creating unique reports from data available in multiple locations and providing vital insights into the root cause of quality defects and inventory adjustments. Key job responsibilities - Measurement of quality & inventory transaction integrity accuracy while providing feedback to the operations - Plan for and identify root causes of inventory deviation through cause & effect analysis - Design queries, compile data, and generate reports to present analysis (charts, graphs) - Review & analysis of customer defect data with development of corresponding action plans to reduce defect - Development of data collection processes and data management systems A day in the life You will ensure key performance metrics are reviewed on a daily, weekly, or monthly basis and perform detailed analysis on behaviors and processes impacting inventory integrity. You will work closely with the Inbound, Outbound, and Inventory Control operations to develop tools and analyze data to support improvement initiatives, dig deep into data to determine root cause of defects, build and maintain decision support tools, and present findings to business partners to drive improvements in fulfillment center (FC) wide quality. You will also partner with Area Managers & Operations Managers in the communication of policies in accordance to standard work. About the team Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivere