Supercell Games
Tech / AI / Software
IcelandicSpeakingPlayerSupportforSupercellGames
“Icelandic-Speaking Player Support for Supercell Games at Supercell Games. Skills: Player support, Troubleshooting. Provide timely and empathetic support to Icelandic-speaking players through various channels including chat, email, and social media. Investigate, troubleshoot, and resolve player issues efficiently”
What You'll Achieve.
ensuring a smooth and enjoyable gaming experience; player satisfaction; community engagement
Industry & Context.
Investigate, troubleshoot, and resolve player issues efficiently
Relocation to Sofia, Bulgaria
What They're Looking For.
Must Have
Fluency in Icelandic, Eligibility and willingness to relocate to Sofia, Bulgaria
Nice to Have
Proficiency in English
What You'll Do.
Provide timely and empathetic support to Icelandic-speaking players through various channels including chat
and resolve player issues efficiently
Collect player feedback and relay it to appropriate teams to improve game features and support quality
Maintain accurate documentation of player interactions and support cases
Collaborate with cross-functional teams to enhance support processes and overall player experience
Contribute to the preparation and updating of support documentation and knowledge base
How You'll Work.
Team & Collaboration
Collaborate with cross-functional teams to enhance support processes and overall player experience
Communication Scope
Excellent communication skills, both written and verbal, with the ability to engage empathetically and professionally with players
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