Next Job Abroad
Telecommunications
IcelandicspeakingCustomerSupportAgent
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Icelandic speaking Customer Support Agent at Next Job Abroad. Skills: Icelandic, Customer Support. Communicate with customers via phone, chat & e-mail. Track and follow cases to ensure they closed in an efficient and timely manner”
What You'll Achieve.
Maintain high customer satisfaction, representing a major brand
Industry & Context.
problem-solving skills
What They're Looking For.
Must Have
Fluency in Icelandic, Very good communication skills in English, Computer knowledge/tech savviness
Nice to Have
Exceptional communication & soft skills, as well as problem-solving skills, Resourceful, able to multitask, Thrive as a team player in a fast-paced, high-energy, change-oriented environment
What You'll Do.
Communicate with customers via phone
Track and follow cases to ensure they closed in an efficient and timely manner
Provide and maintain strong
professional relationships with all partners and show empathy at all times
Work towards reaching targets as set out by client statement of work as well as internal targets
How You'll Work.
Communication Scope
Very good communication skills in English; Exceptional communication & soft skills
Full Job Description
We're looking for Icelandic speakers for several different projects right now! Some are located in Athens, others in Chania or Thessaloniki. Most have the option to work remote from Greece too! **What you will do:** * Communicate with customers via phone, chat & e-mail * Track and follow cases to ensure they closed in an efficient and timely manner * Maintain high customer satisfaction, representing a major brand * Provide and maintain strong, professional relationships with all partners and show empathy at all times * Work towards reaching targets as set out by client statement of work as well as internal targets **Requirements** * Fluency in Icelandic * Very good communication skills in English * Exceptional communication & soft skills, as well as problem-solving skills * Computer knowledge/tech savviness * Resourceful, able to multitask Thrive as a team player in a fast-paced, high-energy, change-oriented environment **Benefits** * Complete support to help you ease your relocation to Greece (our client will cover your flight tickets expenses, hotel accommodation, support with the house searching process(-all at no cost to you-) * Competitive monthly salary + 2 extra salaries per year * Health care benefits and numerous other discounts * Full training by certified instructors * Professional growth & development opportunities * Special events as well as community & social responsibility initiatives * Free online Greek language courses * State of the art premises, providing a great working environment with relaxing break areas * Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age
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