ServiceNow
Information Technology And Services
HyperscalerProgramDirectorGotoMarket,QuotetoCash
“Hyperscaler Program Director - Go-to-Market, Quote-to-Cash at ServiceNow. Skills: Hyperscaler partnerships, Program execution, Commercial success, Operational excellence. Lead strategic initiatives. Manage full lifecycle of programs”
What You'll Achieve.
Scaling ServiceNow's hyperscaler motion; Optimizing program execution; Enabling commercial success; Ensuring projects completed on time; Ensuring projects completed within scope; Successful delivery of strategic initiatives
Industry & Context.
Problem-solving; Proactive approach to challenges; Analytical skills
What They're Looking For.
Must Have
10+ years in GTM operations, 10+ years strategic program management, 10+ years business transformation, Enterprise SaaS experience, Lead hyperscaler initiatives, Lead cloud transformation initiatives, Bachelor's degree in project management, Bachelor's degree in Business Administration, PMP or equivalent certification, Minimum 5 years program management, Minimum 5 years project management, Experience using data and metrics, Experience working cross functionally, Proven track record managing multiple projects, Experience with project management software, Experience with project management tools
Nice to Have
Understanding of regulated markets, Understanding of data center strategy, Understanding of partner ecosystems, Good understanding of Quote to Cash, Good understanding of Goal to Compensation, Good understanding of partner business processes
What You'll Do.
Lead strategic initiatives
Manage full lifecycle of programs
Coordinate with cross-functional teams
Facilitate communication among diverse groups
Manage stakeholders and clients
Develop relationships with key hyperscalers
Develop relationships with internal stakeholders
Develop relationships with partners
Drive process improvement
Enhance efficiency for program delivery
Establish best practices for program delivery
Refine processes for program delivery
Refine tools for program delivery
Refine practices for program delivery
Identify and mitigate risks
Resolve potential issues
Manage intake of hyperscaler initiatives
Manage prioritization of hyperscaler initiatives
Manage execution of hyperscaler initiatives
Drive automation for process improvements
Partner with Operations teams
Partner with GTM teams
Partner with Product teams
Partner with Engineering teams
Represent hyperscaler strategy in executive forums
Represent hyperscaler strategy in leadership syncs
Define KPIs for hyperscaler programs
Maintain KPIs for hyperscaler programs
Define success metrics for hyperscaler programs
Maintain success metrics for hyperscaler programs
Maintain dashboards for program health
Maintain reporting cadences for program health
Surface risks in reporting cadences
How You'll Work.
Team & Collaboration
Cross-functional teams; Diverse groups; Senior leadership; Project managers; Executive forums; Leadership syncs
Communication Scope
Excellent communication; Reporting on status; Reporting on results; Executive presentations; Leadership syncs
Process & Methodology
Project management standards, Program management methodologies, Project management methodologies, PMP
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