HVCOperationsProgramManager

Scale's Generative AI business unit is experiencing historic growth. As the HVC Operations Program Manager, you will own day-to-day execution of Scale's High-Value Contributor (HVC) program — translating strategy into shipped outcomes and operationalizing HVC as a core pillar of GenAI delivery. This is a hands-on program operations role that requires cross-functional coordination, people management, and the ability to synthesize quality, community, and data signals into clear execution plans. Scale's mission is to develop reliable AI systems for the world's most important decisions. Our Generative AI unit partners with the world's most advanced research teams to improve their models with human data. Our highest-value contributors are central to that work — they deliver the quality, reliability, and expertise that our most demanding projects require. You will serve as the center of gravity for the HVC program: driving initiative delivery, managing functional roles, running the operating cadence, and embedding HVC priorities into partner team workflows. You will be accountable for sustained operational momentum — ensuring the program is credible, durable, and continuously improving. You will: Own end-to-end execution of the HVC roadmap, driving sequencing, timelines, and on-time delivery of initiatives Manage and develop HVC functional roles, providing clear direction and coaching Run the HVC operating cadence — standups, working sessions, reviews — and clarify ownership across workstreams Serve as the central synthesis point for HVC signal, translating quality, engagement, and readiness insights into execution plans, experiments, or decisions Coordinate across CBX, EPD, Analytics, and Delivery to embed HVC priorities into partner team planning and workflows Surface decision points, tradeoffs, resourcing gaps, and recommended paths forward to leadership and cross-functional partners Shape and evolve HVC inclusion and exclusion criteria; recommend eligibility decisions