Johnson Controls
Building Systems
HVACScheduler/Dispatcher
Neural analysis suggests this role is
optimal for Mid+ candidates.
“HVAC Scheduler/Dispatcher at Johnson Controls. Skills: Scheduling, Customer coordination, Resource management. Receive customer calls for service. Schedule customer calls for service”
What You'll Achieve.
Timely completion of preventative maintenance; Align with monthly forecasting goals
Industry & Context.
Resolve concerns; Resolve issues
What They're Looking For.
Must Have
High school diploma or equivalent, 2-5 years service industry experience, Manage service operations/scheduling experience, Perform work independently, Solid organizational skills, Attention to detail skills, Interpersonal skills, Communicate with internal/external clients, Simultaneously handle diverse projects/tasks, Prioritize work activities by financial impact, Influence diverse teams
Nice to Have
Associate degree, Experience with project accounting, Experience with costing principles
What You'll Do.
Receive customer calls for service
Schedule customer calls for service
Manage schedule of assigned technicians
Ensure schedule allows timely PM completion
Align schedule with forecasting goals
Debrief activities of technicians daily
Coordinate with technicians to resolve concerns
Assess job completion
Progress completed jobs through business process
Receive customer requests for service
Coordinate labor scheduling
Align technicians to customer needs
Communicate action plan to customer
Communicate services to customer
Ensure work performed to expectations
Perform follow-up with customer
Answer customer inquiries
Resolve customer issues
Escalate customer issues
Ensure technicians provided with daily schedules
Maintain communication with technicians
Follow up on activities for completion
Keep customer account information up to date
Provide start-up support
Attend daily team huddles
Attend planning/scheduling meetings
Monitor time/expense reporting submission
Review unassociated time
Correct unassociated time
Perform administrative activities
How You'll Work.
Team & Collaboration
Daily team huddles; Weekly planning meetings
Communication Scope
Customer communication
Full Job Description
## **THIS POSITION WILL BE ONSITE IN AUSTIN, TX** **About us** Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. **What you will do** Under direct supervision of the Area Resource Manager, the HVAC Customer Resource Coordinator receives and schedules customer calls for service. Manages the schedule of assigned technicians and mechanics. Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals. Debrief activities of assigned technicians/mechanics daily, coordinating with technicians/mechanics to resolve concerns quickly. Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process. **How you will do it** * This position is on site * Receives customer requests for unscheduled or scheduled service. * Coordinates labor scheduling to align technicians to the appropriate customer and service needs. * Communicates the action plan and services to be provided directly to the customer. * Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed. * Answers any customer inquiries and resolves or escalates customer issues, as appropriate. * Debrief activities daily. * Ensures Technicians are provided with daily schedules. Maintains consist
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