Johnson Controls
HVACScheduler/Dispatcher
Neural analysis suggests this role is
optimal for Mid+ candidates.
“HVAC Scheduler/Dispatcher at Johnson Controls. Skills: Process management, Cross-functional coordination, Vendor/stakeholder management, Operational metrics, Resource planning, Continuous improvement, Scheduling, Dispatching, Customer service. Receives and schedules customer calls for service. Manages the schedule of assigned technicians and mechanics”
What You'll Achieve.
Ensures schedule allows for timely completion of preventative maintenance; Aligns schedule with monthly forecasting goals; Enhance customer satisfaction cost-effectively
Industry & Context.
Ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence
Must be onsite
What They're Looking For.
Must Have
Ability to perform work independently, Solid organizational and attention to detail skills, Interpersonal skills to effectively communicate with both internal and external clients, Ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence, Able to prioritize work activities based on financial impact to desired business goals, Able to influence diverse teams to accomplish tasks/goals
Nice to Have
Two to five years of service industry experience and/or service scheduling, Associate degree, Experience and/or basic project accounting or costing principles
What You'll Do.
Receives and schedules customer calls for service
Manages the schedule of assigned technicians and mechanics
Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals
Debrief activities of assigned technicians/mechanics daily
Coordinates with technicians/mechanics to resolve concerns quickly
Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer’s expectations
Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction cost-effectively
Assesses job completion
Collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process
Receives customer requests for unscheduled or scheduled service
Coordinates labor scheduling to align technicians to the appropriate customer and service needs
Communicates the action plan and services to be provided directly to the customer
Ensures work has been performed to the customer’s expectations and performs follow-up with the customer
Answers any customer inquiries and resolves or escalates customer issues
Ensures Technicians are provided with daily schedules
Maintains consistent communication with assigned Technicians
Follows up on activities to ensure completion in an established timeframe
Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen
Scheduled Service Visits – on time
Parts ordering/PO creation support
Customer PO confirmation
Reconcile exceptions (SIR and AP)
Attend weekly planning/scheduling meetings
Assist with monitoring of time and expense reporting submission
Review and correct unassociated time for timesheets for technicians
Other duties and administrative activities as assigned
How You'll Work.
Team & Collaboration
Partners effectively with the Service Team Manager; Collaborates with Customer Billing Coordinators and Customer Support Coordinators; Influences diverse teams to accomplish tasks/goals
Communication Scope
Interpersonal skills to effectively communicate with both internal and external clients
Full Job Description
Job Description **Let 's Build a better Tomorrow Together!** As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! **What we offer** * **Competitive salary** * Paid vacation/holidays/sicktime - **Available from day 1** * Comprehensive benefits package including, medical, dental, and vision care - **Available day one** * Extensive product and on the job/cross training opportunities **With outstanding resources** * Encouraging and collaborative team environment * Dedication to safety through our Zero Harm policy * Check us out! **What you will do** Under direct supervision of the Area Resource Manager, the HVAC Customer Resource Coordinator receives and schedules customer calls for service. Manages the schedule of assigned technicians and mechanics. Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals. Debrief activities of assigned technicians/mechanics daily, coordinating with technicians/mechanics to resolve concerns quickly. Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer’s expectations. Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction cost-effectively. Assesses job completion an
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