Johnson Controls

Smart Buildings

HVACCustomerTechnicalSupportRep3

₹8–13L ~AI est. Bangalore, Karnataka, India FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“HVAC Customer Technical Support Rep 3 at Johnson Controls. Skills: Technical support, HVAC systems, Customer satisfaction. Provide technical support for HVAC systems. Diagnose mechanical issues”

What You'll Achieve.

Ensure optimal system performance; Achieve timely issue resolution; Maintain high customer satisfaction

Industry & Context.

Smart Buildings
Problems you'll solve

Troubleshooting; Root cause analysis

What You'll Do.

Provide technical support for HVAC systems

Diagnose mechanical issues

Diagnose electrical issues

Diagnose control system issues

Assist field technicians

Analyze system performance

Recommend corrective actions

Respond to customer queries

Respond to service requests

Guide customers on operation

Guide customers on maintenance

Guide service teams on operation

Guide service teams on maintenance

Support HVAC system installation

Support HVAC system commissioning

Ensure systems are installed

Ensure systems are configured

Assist in testing equipment

Assist in validating equipment

Maintain service records

Maintain technical reports

Prepare troubleshooting guides

Prepare technical documentation

Track recurring issues

Recommend preventive solutions

Conduct technical training

Stay updated on HVAC technologies

Stay updated on HVAC products

Ensure adherence to safety standards

Ensure adherence to environmental regulations

Ensure adherence to company policies

Follow relevant codes

Follow relevant standards

How You'll Work.

Team & Collaboration

Internal stakeholders; Service teams; Field technicians; Customers

Communication Scope

Effective communication

Full Job Description

**Who we are:** ### Johnson Controls is a world leader in smart buildings, creating safe, healthy and sustainable spaces. For nearly 140 years, we’ve made buildings better and now we’re transforming them again with our award-winning digital technologies and services. We’re using artificial intelligence and data-driven solutions to give you deeper insight into your building’s health, sustainability and performance. It’s changing the way we design, operates and maintains indoor environments and driving to a new era of autonomous buildings. We deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, hotels, manufacturing and beyond through OpenBlue, our comprehensive suite of connected solutions. Johnson Controls offers the world’s largest portfolio of building technology, software and services. Supported by a team of more than 100,000 dedicated employees working across 150 countries, we’re helping customers achieve their sustainability goals and power their mission. ### _Please visit and follow Johnson Controls linkedin for recent exciting activities._ ### _APAC Linkedin_ [**Johnson Controls APAC Linkedin**](https://www.linkedin.com/showcase/johnson-controls-asia-pacific/) ### _Career_ [**The Power Behind Your Mission**](https://youtu.be/EwhAYCz6x_4) ### _OpenBlue_ [**OpenBlue: This is How a Space Comes Alive**](https://youtu.be/bFbZIj0Sj6Y) ### What you will do: The Technical Support Engineer (HVAC) is responsible for providing technical assistance, troubleshooting, and support for heating, ventilation, and air conditioning systems. This role involves working closely with customers, service teams, and internal stakeholders to ensure optimal system performance, timely issue resolution, and customer satisfaction. ## **Key Responsibilities** ### **Technical Support & Troubleshooting** * Provide technical support for HVAC systems including installation, maintenance, and repair * Diagnose mechanical, electrical, and

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