Supercell Games

Tech / AI / Software

HungarianSpeakingPlayerSupportforSupercellGames

sofia, sofia-capital, bulgaria FULL TIME
The Brief

“Hungarian-Speaking Player Support for Supercell Games at Supercell Games. Skills: Player Support. Deliver timely and empathetic support to Hungarian-speaking players via chat, email, and other communication channels. Investigate, troubleshoot, and resolve player issues efficiently and effectively”

What You'll Achieve.

Ensure a positive and enjoyable gaming experience; Improvement of game features and support services; Enhance support processes and the overall player experience

Industry & Context.

Tech / AI / Software
Problems you'll solve

Investigate, troubleshoot, and resolve player issues efficiently and effectively

Eligibility Requirements

Financial support during relocation (e. g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)

What They're Looking For.

Must Have

Fluency in Hungarian, Eligibility and willingness to work in Sofia, Bulgaria

Nice to Have

Proficiency in English

What You'll Do.

Deliver timely and empathetic support to Hungarian-speaking players via chat

and other communication channels

and resolve player issues efficiently and effectively

Gather valuable player feedback and share insights to aid in the improvement of game features and support services

Maintain accurate records of player interactions and support cases

Assist in developing and updating support documentation and knowledge base resources

How You'll Work.

Team & Collaboration

Collaborate closely with cross-functional teams to enhance support processes and the overall player experience

Communication Scope

Excellent verbal and written communication skills; Ability to interact professionally and empathetically with players

Free ATS check

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