Department of Transitional Assistance
Government
HumanServiceAssistant
“Human Service Assistant at Department of Transitional Assistance. Skills: Interpretation, Translation, Customer service. Provide interpretation and translation services. Gather information for communication”
Industry & Context.
Travel may be required
What They're Looking For.
Must Have
Excellent written and oral communication, Excellent listening skills, Interpersonal skills, Ability to handle multiple priorities, Ability to understand and apply policies, Ability to be flexible, Ability to handle multiple responsibilities, Read, write and converse in English, Read, write and converse in a second language, Two or more years of work experience, Written and oral translation duties experience, Social work or social casework experience, Claims adjudication experience, Job placement experience, Recruitment experience, Employment counseling experience, Vocational or rehabilitation counseling experience, Current and valid Massachusetts Motor Vehicle Operator's license
Nice to Have
Knowledge of specific local office procedures, Knowledge of continuing changes in laws, Knowledge of ongoing modifications in agency forms, High level personal computer skills, In-depth knowledge of various software options
What You'll Do.
Provide interpretation and translation services
Gather information for communication
Provide instruction for communication
Facilitate clear and accurate communication
Assist applicants and clients in completing verifications
Assist applicants and clients in obtaining verifications
Facilitate customer service delivery
Respond to client inquiries
Explain basic department procedures
Promote customer service delivery
Convey information to clients
Explain actions to clients
Utilize Department systems
Utilize Department equipment
Provide assistance to Social Workers
Provide support to Social Workers
Remain current with self-service options
Exchange information with contacts
Initiate new EBT Cards
Initiate replacement EBT Cards
Provide administrative support
How You'll Work.
Team & Collaboration
Internal and external contacts
Communication Scope
Written communication; Oral communication; Reading comprehension; Listening skills
Applying for this Human Service Assistant role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Taleo (Oracle)
- Taleo is older software — paste plain text resume content to avoid formatting issues.
- Avoid special characters, tables, and columns in your resume for this ATS.
- The application may time out on inactivity — copy your answers to a text editor as backup.
ANONYMOUS · UNFILTERED
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