HumanResourcesAssistantManager(USSharedServices)

## **_Company Overview_** Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today! The**Human Resources Assistant Manager** supports the delivery of HR services for US-based employees by implementing and overseeing HR programs that enhance employee experience, ensure compliance, and drive operational effectiveness. This role works closely with HR leadership and business stakeholders to ensure consistent application of HR policies, effective employee relations support, and efficient HR service delivery in a shared services environment. **Job Requirements:** * Serve as the primary HR contact for US employees and business leaders on HR policies, employee relations, and workforce matters * Build trust and accessibility with employees and managers to promote engagement and effective communication * Manage employee relations cases including coaching, conflict resolution, disciplinary actions, and performance management * Oversee performance improvement plans and support performance management processes aligned with company standards * Ensure consistent application of HR policies and compliance with US employment laws and internal guidelines * Support onboarding, offboarding, and core HR operational processes for US employees * Administer and communicate compensation, benefits, a