Ankura
Human&ExperienceDesignLead,EMEAWorkforceAITransformation
“Human & Experience Design Lead, EMEA Workforce AI Transformation at Ankura. Skills: Human-Centred Research, Experience Design, AI Transformation, Organisational Change. Lead qualitative and mixed-method research programmes to understand how employees, teams, and leaders experience AI-enabled transformation. Design and facilitate immersive research, ethnographic studies, co-design workshops, and human-centred discovery phases across client engagements”
What You'll Achieve.
Quality and impact of human-centred insight embedded into client transformation programmes; Development and adoption of Ankura’s Human Experience Design methodology and IP toolkit; Revenue contribution through design-led engagements and proposition development; Client satisfaction and relationship depth with HR, People, and Change leaders; External profile: publications, keynotes, roundtables, and media presence; Cross-practice collaboration with Responsible AI, AI Strategy, and Digital practices
Industry & Context.
Translate complex human insight into accessible, actionable design principles; Develop frameworks for understanding ‘Empathy Demand’ and emotional responses to AI at scale; Shape and contribute to Ankura’s proprietary "Execution Certainty™" framework methodology; Explore and prototype agentic AI experiences in high-stakes, high-emotion workforce moments
What They're Looking For.
Must Have
20+ years of experience in human-centred research, experience design, or related disciplines, with a track record in applying these to organisational or technology transformation contexts, Deep expertise in qualitative and mixed-method research - ethnography, depth interviews, diary studies, contextual inquiry, and behavioural analysis at scale, Proven ability to translate human insight into experience design that shapes strategy, operating model change, and adoption programmes, Significant exposure to AI, Gen AI, or emerging technology contexts - with a sophisticated and evidence-based perspective on how people engage with, trust, and adopt AI, Experience working in or with regulated industries (financial services, healthcare, public sector) where human complexity and vulnerability are central concerns
Nice to Have
presence in the design, research, and transformation community - including speaking, publishing, and external thought leadership
What You'll Do.
Lead qualitative and mixed-method research programmes to understand how employees
and leaders experience AI-enabled transformation
Design and facilitate immersive research
and human-centred discovery phases across client engagements
Translate complex human insight into accessible
actionable design principles that shape workforce strategies
and change programmes
Develop frameworks for understanding ‘Empathy Demand’ and emotional responses to AI at scale
Shape and contribute to Ankura’s proprietary "Execution Certainty™" framework methodology
Work alongside transformation leads to embed experience design throughout large-scale workforce AI programmes
and communications leaders on how to design employee journeys through AI transition
and new ways of working
Design learning and adoption experiences that bring people on the AI transformation journey
Explore and prototype agentic AI experiences in high-stakes
high-emotion workforce moments
Build Ankura’s human experience design toolkit for workforce transformation
Create packaged research and design offerings that can be deployed across sectors
Partner with the Responsible AI Lead and AI Strategy Lead to ensure human insight informs governance and strategic choices
Lead the design and delivery of client workshops
insight presentations
and experience design sprints at senior stakeholder level
Present and publish research findings that position Ankura at the frontier of human-centred AI transformation
Build trusted relationships with CHROs
and Heads of Design within client organisations
Contribute to business development by shaping proposals
articulating the value of the human design lens
and identifying adjacent opportunities
How You'll Work.
Team & Collaboration
Work alongside transformation leads to embed experience design throughout large-scale workforce AI programmes; Advise HR, change, and communications leaders on how to design employee journeys through AI transition, reskilling, and new ways of working; Partner with the Responsible AI Lead and AI Strategy Lead to ensure human insight informs governance and strategic choices; Cross-practice collaboration with Responsible AI, AI Strategy, and Digital practices
Communication Scope
Exceptional communication and storytelling ability - able to make complex human insight accessible and compelling to executive audiences; Present and publish research findings; articulating the value of the human design lens
Process & Methodology
Lead qualitative and mixed-method research programmes, Design and facilitate immersive research, ethnographic studies, co-design workshops, and human-centred discovery phases, Lead the design and delivery of client workshops, insight presentations, and experience design sprints
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