Kraken
Energy
HumanDesignProgramLead(f/m/d)
Neural analysis suggests this role is
optimal for Lead candidates.
“Human Design Program Lead (f/m/d) at Kraken. Skills: Human Design, Leadership Development, Cultural Transformation. Lead culture / ways of working transformation. Manage senior client relationships”
Industry & Context.
Navigating ambiguity; Navigating complexity
What They're Looking For.
Must Have
Experience in leading portfolios of major program transformations, Track record of trust-based partnerships with C-suite and executives, Excellent communication skills at storytelling level, Excellent facilitation skills, Experience in navigating ambiguity and complexity, Clear understanding of the connection between human, organisation and technology, Experience working within the Energy, Utilities and Telco industries
Nice to Have
Experience building or scaling leadership or learning practices
What You'll Do.
Lead culture / ways of working transformation
Manage senior client relationships
Involve in client pursuits
Manage regional client portfolio
Provide C-suite leadership coaching
Initiate Human Design discussions with clients
Lead Line of Sight Culture survey
Liaise with Human Design Global Practice Leads
Influence best practice into programs
Lead top-down cultural transformation
Work with C-suite and exec layer
Provide senior cover for Human Design activities
Monitor and escalate risks
Embody Kraken ways of working
Support delivery team
Ensure consistent experience across portfolio
Act as bridge between clients and best practice
How You'll Work.
Team & Collaboration
Delivery team; Global Practice Leads
Communication Scope
Storytelling; Facilitation
Process & Methodology
Program transformations
Full Job Description
## Description Help us use technology to make a big green dent in the universe! Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. Kraken Customer What we do: build the most AI-driven, innovative, forward-thinking platform for energy management. From optimizing resources to delivering cost-effective, exceptional customer experiences through advanced Customer Information Systems (CIS), billing, meter data management, CRM, and AI-driven communications, Kraken is powering the next wave of innovation in the energy industry. Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future, but build for it. Now. Context: Kraken is the operating system of the future for Utilities. When a utility signs up to use Kraken, they have some big ambitions. They want to; improve customer experience, reduce cost to serve or accelerate growth and innovation. To make this possible at pace, clients need the incredible tech stack that Kraken offers, the ability to improve how they operate and to have a culture that enables them to thrive. Clients are increasingly interested in understanding how they can improve not only their customer operations but the business functions, and business units that sit horizontally and vertically to customer operations in retail. To enable this Kraken now structures itself across 3 key delivery practice groups. Human Design, Org Design and Tech. This role sits within the Human Design Team. Purpose of the Human Design Lead The mai
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