ShipBob, Inc.
HUBSupportSpecialist
“HUB Support Specialist at ShipBob, Inc.. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, warehouse operations, logistics, supply chain. Resolve Merchant Facing Requests around WRO and URO related issues. Work directly with onsite partners to resolve merchant concerns and escalations”
What You'll Achieve.
drive results that move the needle for ShipBob, our merchants, and for your own professional growth; provide a great experience in serving our clients’ needs while maintaining sustainable growth and scalability from an operations perspective; delivering to spoke sites all within the expected SLA
Industry & Context.
solve issues in a timely manner; Investigate WRO discrepancies reported by the partner personnel and front line team members and Merchant Care teams; Support OM and partner in the promptly resolution of Jira tickets and Merchants Escalations
Ability to lift 50 lbs without any heal limitations, Able to stand and walk continuously during a 8-10 hour shift or more based on business needs, Able to bend, stoop, reach above, and push/pull frequently
What They're Looking For.
Must Have
1+ years of warehouse experience in a fast-paced environment, Ability to work with critical timelines, Ability to work professionally with internal and external stakeholders, Ability to work independently without direct supervision onsite, Ability to lift 50 lbs without any heal limitations, Able to stand and walk continuously during a 8-10 hour shift or more based on business needs, Able to bend, stoop, reach above, and push/pull frequently
What You'll Do.
Resolve Merchant Facing Requests around WRO and URO related issues
Work directly with onsite partners to resolve merchant concerns and escalations
Investigate WRO discrepancies reported by the partner personnel and front line team members and Merchant Care teams
and escalations as well as relay operational information to on-site Operations Manager and Regional Director
Ability to visualize and conduct how to load
plan and offload trucks and containers with little to no supervision
Scheduling of daily loads through set carriers
going in and out of the HUB and delivering to spoke sites all within the expected SLA
Update and manage all BOL requirements
Check in and check out drivers for all IB and OB activity coming in and out of the facility
Log all missed and confirmed appointments through internal reporting tools and appointment scheduling software NOVA
Support OM and partner in the promptly resolution of Jira tickets and Merchants Escalations
Ensuring products are handled
and distributed in a manner that maintains their safety
Follow all standard operating procedures
Report any concerns related to product condition or integrity
Support traceability through accurate record-keeping
Contribute to a culture of continuous improvement and product safety awareness
How You'll Work.
Team & Collaboration
Collaborate with Peers and Leaders Alike; leaders are feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed; Work directly with onsite partners to resolve merchant concerns and escalations; Communicate updates, issues, and escalations as well as relay operational information to on-site Operations Manager and Regional Director; Support OM and partner in the promptly resolution of Jira tickets and Merchants Escalations
Communication Scope
effective communication skills, both verbal and written
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