Macquarie University
HRSharedServicesAssistant(HRContactCentre)
“HR Shared Services Assistant (HR Contact Centre) at Macquarie University. Skills: HR support services, Customer service, HR systems. Deliver HR support services. Resolve HR enquiries”
Industry & Context.
Criminal record check
What They're Looking For.
Must Have
Undergraduate qualifications in business, human resources, or related discipline, Knowledge of Modern Awards and Enterprise Agreements, Knowledge of employment legislation, Experience in a busy, high-volume service environment, Demonstrated ability to meet multiple and conflicting priorities, Demonstrated technical skills and ability to use systems, Experience building and maintaining productive working relationships
Nice to Have
Experience with Workday, Experience with Ascender
What You'll Do.
Deliver HR support services
Manage HR escalations
Respond to HR enquiries
Provide customer service
Provide transactional support
Refer or escalate enquiries
Respond to and resolve enquiries
Assess customer queries
Communicate customer queries
Follow-up customer queries
Ensure correct application of organisational requirements
Provide transactional processing
Track employee transaction progress
Monitor employee transaction progress
Follow up on transactions
Escalate transactions
Maintain data integrity
Maintain data accuracy
Store employment documentation
Maintain record keeping
Contribute to process improvements
Contribute to standardisation of processes
Contribute to standardisation of procedures
How You'll Work.
Team & Collaboration
Work with diverse staff; Working relationships with stakeholders
Communication Scope
Written communication; Verbal communication
Applying for this HR Shared Services Assistant (HR Contact Centre) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
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