Wells Fargo
Financial Services
HRServiceDeliveryRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“HR Service Delivery Representative at Wells Fargo. Skills: HR Service Delivery, Employee Support, Query Resolution. Support HR shared services. Deliver HR Tier 1 queries”
What You'll Achieve.
Ensure service level agreements are met; Provide positive customer experience
Industry & Context.
Problem solving; Analytical skills
Work on shifting schedule, Work on selected holidays
What They're Looking For.
Must Have
1+ year HR operations support experience
Nice to Have
1+ year contact center experience, Bachelor's degree or 2 years college, Experience supporting phones, chat, or email, Knowledgeable in Workday, ServiceNow, or Contract Resource Tool, Good problem solving and analytical skills, Amenable to work shifting schedule, Amenable to work PH/US Holidays
What You'll Do.
Support HR shared services
Deliver HR Tier 1 queries
Advise employees on HR matters
Meet service level agreements
Support HR product delivery
Improve query resolution processes
Improve records management processes
Improve transaction processing
Perform administrative tasks
Perform transactional tasks
Perform operational tasks
Process HR transactions
Escalate non-routine questions
Interact with internal customers
Support customer queries
Provide Tier 1 support
Provide first contact resolution
Ensure quality documentation
Coordinate query resolution
How You'll Work.
Team & Collaboration
Interact with immediate team; Interact with internal customers
Full Job Description
**About Wells Fargo India & Philippines ** [Wells Fargo India & Philippines](https://www.wellsfargojobs.com/WF-India-PHL) is a critical component of Wells Fargo’s strategy to leverage distinct advantages in doing business in a global environment. Wells Fargo India & Philippines is primarily an extension of the technology, operations, and corporate support teams of Wells Fargo. It engages in application development and support, testing, other technology functions, international operations, knowledge support, and middle and back-end banking process solutions for a wide spectrum of Wells Fargo’s needs. It currently has offices in Bengaluru, Chennai, Hyderabad, and Manila. **About this role:** Wells Fargo is seeking a Human Resources Service Delivery Representative who can support our HR shared services teams. Delivering effective and efficient HR Tier 1 queries via Webchats and Emails, advise for all matters relating to employees while ensuring service level agreements are met. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow. **In this role, you will:** * Support service delivery of HR products and processes across one or more functional areas within HR that may be related to, but not limited to, one or more HR functional areas such as: Talent Acquisition, Talent Management, pay, benefits, incentive plan administration, HRIS and records management, leave of absence, employee and labor relations, HR compliance * Proactively seek ways to improve processes including, but not limited to query resolution, records management, and fulfillment of various transaction processing requests related to HR products and processes for own work and work group * Perform moderately complex administrative, transactional, operational, or customer support t
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