Experian
data and technology
HRServiceAdvisor
“HR Service Advisor at Experian. Skills: HR Service Advisor, first point of contact for employees, providing answers to frequent questions related to HR policies, processes and systems, executes transactions unavailable through self-service, Complete requests from employees, creating written documents when required to meet regional laws or compliance, planning and directing the establishment and administration of HR Shared Services, following process mapping, ensuring standard practices are imple”
What You'll Achieve.
delivering an excellent experience to our global employees and managers; providing advice on HR policy, procedures and fulfilling requests; creating a great employee experience; Meets defined SLA metrics for providing accurate, consistent, and timely services; ensure that HRSS meets or exceeds customer requirements; continuously monitor effectiveness of service delivery; elevate the employee experience
Industry & Context.
initiate process improvements; challenge current practices; identifying service issues; proactively proposing improvements; leading or supporting the implementation of changes
What They're Looking For.
Must Have
Good command of the English in both written and oral communication, Meticulous and have an eye for detail and data accuracy, Possess good team spirit and ability to work independently, Systematic with ability to initiate process improvements and “challenge” current practices and bring the necessary support to its stakeholders
Nice to Have
2 – 3 years’ experience as a HR Generalist, Experience in a HR Shared Services/ Delivery Centre environment would be an added advantage, Knowledge of Oracle an added advantage
What You'll Do.
acting as the first point of contact for employees where self-service is either unavailable or where the query cannot be resolved through self-service channels available
provides answers to frequent questions related to e. g.
processes and systems and executes transactions unavailable through self-service
Complete requests from employees
creating written documents when required to meet regional laws or compliance
Be part of the team in planning and directing the establishment and administration of HR Shared Services in recruitment
employee records and organizational assisting in developing appropriate systems and processes
Following process mapping and ensuring standard practices are implemented
Provides regional support to the various HR Departments and be involve in developing processes and tools which facilitate the quality of administration
Meets defined SLA metrics for providing accurate
Provide timely and effective services in various functions/ areas of HRSS in meeting the business needs and that of its ensure that HRSS meets or exceeds customer requirements
Documenting inquiries through ticketing and case management solution
Leverage data insights to continuously monitor effectiveness of service delivery and to elevate the employee experience
Responsible for identifying service issues
proactively proposing improvements
and leading or supporting the implementation of changes
How You'll Work.
Team & Collaboration
Be part of the team in planning and directing the establishment and administration of HR Shared Services; Possess good team spirit; bring the necessary support to its stakeholders
Communication Scope
Good command of the English in both written and oral communication
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