Amazon.com Services LLC

Human Resources, pxt

HRPartner

$51–90k Portland, Oregon, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“HR Partner at Amazon.com Services LLC. Skills: Employee experience, Employee relations, HR operations. Support positive employee experience. Execute key programs”

Industry & Context.

Human Resources, pxt
Problems you'll solve

Issue resolution; Problem solving; Root cause analysis

What They're Looking For.

Must Have

Knowledge of Microsoft Office, Bachelor's degree, Basic proficiency Microsoft Office Suite, Ability to maintain confidentiality

Nice to Have

Degree in HR, Management, Business, Labor Relations, Psychology, or related field, Experience in customer service or people-facing roles, Demonstrated ability to analyze information, Solve problems, Make data-driven decisions, Intermediate skills Microsoft Excel, Proficiency using AI-powered tools, HR analytics platforms, Emerging technologies, Ability to effectively train others, Organizational skills, Manage multiple priorities, Meet deadlines, Deliver results, Experience building partnerships, Collaborating effectively across teams, Adaptability, Autonomy, Ability to exercise sound judgement, Navigate ambiguous situations

What You'll Do.

Support positive employee experience

Reinforce workplace standards

Partner with PXT and Operations

Create valued employee culture

Execute standard work

Maintain accurate documentation

Provide frontline employee support

Ensure appropriate resolution

Escalate employee matters

Handle sensitive information

Assist running feedback channels

Support issue tracking

Coach frontline leaders

Reinforce expectations

Utilize available tools

Improve team communication

Improve performance conversations

Support engagement initiatives

Support communication initiatives

Support culture-building initiatives

Monitor effectiveness

Track PXT-related data

Summarize PXT-related data

Promote self-service tools

Identify recurring gaps

Escalate opportunities

Improve tool usability

Improve tool adoption

Maintain consistent presence

Engage directly with employees

Drive engagement initiatives

Execute core HR processes

Ensure quality service delivery

Assist tracking metrics

Assist identifying trends

Support employee engagement activities

Assist coordinating feedback channels

Assist coaching others

Assist development of others

Navigate challenging situations

Maintain organized routines

Demonstrate follow-through

Build effective partnerships

How You'll Work.

Team & Collaboration

PXT and Operations; Senior PXT team members; Frontline leaders; PXT team; Operations leaders

Communication Scope

Verbal communication; Written communication

Full Job Description

In pursuit of being Earth's Best Employer, our global Human Resources teams, known as People eXperience and Technology (PXT), drive business success by fostering a safe, inclusive, and innovative culture. The HR Partner role offers an exceptional opportunity to build your career in human resources, focusing on employee experience, engagement, leadership development and HR operational excellence. As an HR Partner on the SSD PXT team, you will support PXT operations through consistent standard work execution, relationship-building, and timely issue resolution. With a visible presence across site operations, you'll foster team culture, support engagement, and coach leaders on PXT practices. You'll create positive employee experiences while building your skills in navigating increasingly complex issues and influencing without authority. Success in this role comes from building strong partnerships, demonstrating sound judgment, and maintaining a customer-centric approach. You'll learn to use data-driven insights and HR technologies to enhance the employee experience while developing core HR capabilities that will serve as the foundation for your career growth. You will be expected to work onsite at an Amazon facility. Key job responsibilities - Support a positive employee experience by executing key programs, reinforcing workplace standards, and partnering with PXT and Operations to create a culture where employees feel valued, heard, and supported. - Execute standard work with consistent quality and timeliness, meeting established service level agreements (SLAs) and maintaining accurate documentation of HR processes and employee interactions. - Provide frontline employee support by responding to inquiries, addressing concerns, and ensuring appropriate resolution or escalation of employee matters. Handle sensitive information with discretion and professionalism. - Assist in running and monitoring feedback channels such as roundtables, floor walks, and employee engagement

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