Amazon.com Services LLC
Human Resources, pxt
HRPartner
Neural analysis suggests this role is
optimal for Mid+ candidates.
“HR Partner at Amazon.com Services LLC. Skills: Employee experience, Employee relations, HR operations. Support positive employee experience. Execute key programs”
Industry & Context.
Issue resolution; Problem solving; Root cause analysis
What They're Looking For.
Must Have
Knowledge of Microsoft Office, Bachelor's degree, Basic proficiency Microsoft Office Suite, Ability to maintain confidentiality
Nice to Have
Degree in HR, Management, Business, Labor Relations, Psychology, or related field, Experience in customer service or people-facing roles, Demonstrated ability to analyze information, Solve problems, Make data-driven decisions, Intermediate skills Microsoft Excel, Proficiency using AI-powered tools, HR analytics platforms, Emerging technologies, Ability to effectively train others, Organizational skills, Manage multiple priorities, Meet deadlines, Deliver results, Experience building partnerships, Collaborating effectively across teams, Adaptability, Autonomy, Ability to exercise sound judgement, Navigate ambiguous situations
What You'll Do.
Support positive employee experience
Reinforce workplace standards
Partner with PXT and Operations
Create valued employee culture
Execute standard work
Maintain accurate documentation
Provide frontline employee support
Ensure appropriate resolution
Escalate employee matters
Handle sensitive information
Assist running feedback channels
Support issue tracking
Coach frontline leaders
Reinforce expectations
Utilize available tools
Improve team communication
Improve performance conversations
Support engagement initiatives
Support communication initiatives
Support culture-building initiatives
Monitor effectiveness
Track PXT-related data
Summarize PXT-related data
Promote self-service tools
Identify recurring gaps
Escalate opportunities
Improve tool usability
Improve tool adoption
Maintain consistent presence
Engage directly with employees
Drive engagement initiatives
Execute core HR processes
Ensure quality service delivery
Assist tracking metrics
Assist identifying trends
Support employee engagement activities
Assist coordinating feedback channels
Assist coaching others
Assist development of others
Navigate challenging situations
Maintain organized routines
Demonstrate follow-through
Build effective partnerships
How You'll Work.
Team & Collaboration
PXT and Operations; Senior PXT team members; Frontline leaders; PXT team; Operations leaders
Communication Scope
Verbal communication; Written communication
Full Job Description
In pursuit of being Earth's Best Employer, our global Human Resources teams, known as People eXperience and Technology (PXT), drive business success by fostering a safe, inclusive, and innovative culture. The HR Partner role offers an exceptional opportunity to build your career in human resources, focusing on employee experience, engagement, leadership development and HR operational excellence. As an HR Partner on the SSD PXT team, you will support PXT operations through consistent standard work execution, relationship-building, and timely issue resolution. With a visible presence across site operations, you'll foster team culture, support engagement, and coach leaders on PXT practices. You'll create positive employee experiences while building your skills in navigating increasingly complex issues and influencing without authority. Success in this role comes from building strong partnerships, demonstrating sound judgment, and maintaining a customer-centric approach. You'll learn to use data-driven insights and HR technologies to enhance the employee experience while developing core HR capabilities that will serve as the foundation for your career growth. You will be expected to work onsite at an Amazon facility. Key job responsibilities - Support a positive employee experience by executing key programs, reinforcing workplace standards, and partnering with PXT and Operations to create a culture where employees feel valued, heard, and supported. - Execute standard work with consistent quality and timeliness, meeting established service level agreements (SLAs) and maintaining accurate documentation of HR processes and employee interactions. - Provide frontline employee support by responding to inquiries, addressing concerns, and ensuring appropriate resolution or escalation of employee matters. Handle sensitive information with discretion and professionalism. - Assist in running and monitoring feedback channels such as roundtables, floor walks, and employee engagement
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