Amazon.com Services LLC
Human Resources
HRPartner
Neural analysis suggests this role is
optimal for Mid+ candidates.
“HR Partner at Amazon.com Services LLC. Skills: Employee experience, Employee relations, HR operations, Leadership coaching. Support positive employee experience. Execute key programs”
Industry & Context.
Timely issue resolution; Issue resolution; Problem-solving; Navigate ambiguous situations
What They're Looking For.
Must Have
Experience with confidential HR information, Bachelor's degree, Basic proficiency with Microsoft Office Suite, Experience communicating effectively with diverse audiences
Nice to Have
Degree in HR, Management, Business, Labor Relations, Psychology, or related field, Experience in customer service or people-facing roles, Demonstrated ability to analyze information, Demonstrated ability to solve problems, Demonstrated ability to make data-driven decisions, Intermediate skills in Microsoft Excel, Proficiency in using AI-powered tools, Proficiency in HR analytics platforms, Proficiency in emerging technologies, Ability to effectively train others, Ability to guide others, Ability to support others, Organizational skills, Proven ability to manage multiple priorities, Proven ability to meet deadlines, Proven ability to deliver results, Experience building partnerships, Experience collaborating effectively across teams, Adaptability, Autonomy, Ability to exercise sound judgement, Ability to navigate ambiguous situations, Basic understanding of HR processes, Basic understanding of HR policies, Demonstrated problem-solving skills, Resourcefulness
What You'll Do.
Support positive employee experience
Reinforce workplace standards
Partner with PXT and Operations
Create culture where employees feel valued
Create culture where employees feel heard
Create culture where employees feel supported
Execute standard work with consistent quality
Execute standard work with timeliness
Meet established service level agreements
Maintain accurate documentation of HR processes
Maintain accurate documentation of employee interactions
Provide frontline employee support
Ensure appropriate resolution of employee matters
Ensure appropriate escalation of employee matters
Handle sensitive information with discretion
Handle sensitive information with professionalism
Assist in running feedback channels
Assist in monitoring feedback channels
Support issue tracking
Support issue follow-up
Drive resolutions in employee experience
Drive improvements in employee experience
Coach frontline leaders on behaviors
Reinforce expectations with leaders
Guide leaders in selecting tools
Guide leaders in utilizing tools
Improve team communication
Improve team recognition
Improve performance conversations
Support execution of engagement initiatives
Support execution of communication initiatives
Support execution of culture-building initiatives
Coordinate logistics for initiatives
Gather feedback on initiatives
Monitor effectiveness of initiatives
Track PXT-related data
Summarize PXT-related data
Prepare insights for site reviews
Prepare insights for team discussions
Promote use of self-service tools
Resolve routine employee questions
Resolve routine manager questions
Identify recurring gaps
Escalate opportunities to improve tool usability
Escalate opportunities to improve tool adoption
Maintain consistent presence on operations floor
Engage directly with hourly employees
Partner with leaders to address concerns
Partner with leaders to drive engagement initiatives
Execute core HR processes
Ensure quality service delivery
Assist in tracking metrics
Assist in identifying trends
Build trust through personal interaction
Support employee engagement activities
Assist in coordinating feedback channels
Assist in coaching others
Assist in development of others
Seek guidance from senior team members
Navigate challenging situations
Develop sound judgement
Maintain organized routines
Demonstrate follow-through
Build effective partnerships
How You'll Work.
Team & Collaboration
Partner with PXT and Operations; Partner with senior PXT team members; Partner with leaders; Collaborate across teams; Build partnerships with PXT team; Build partnerships with operations leaders
Communication Scope
Explaining processes; Addressing concerns; Providing technical guidance
Full Job Description
In pursuit of being Earth's Best Employer, our global Human Resources teams, known as People eXperience and Technology (PXT), drive business success by fostering a safe, inclusive, and innovative culture. The HR Partner role offers an exceptional opportunity to build your career in human resources, focusing on employee experience, engagement, leadership development and HR operational excellence. As an HR Partner on the PXT team, you will support PXT operations through consistent standard work execution, relationship-building, and timely issue resolution. With a visible presence across site operations, you'll foster team culture, support engagement, and coach leaders on PXT practices. You'll create positive employee experiences while building your skills in navigating increasingly complex issues and influencing without authority. Success in this role comes from building strong partnerships, demonstrating sound judgment, and maintaining a customer-centric approach. You'll learn to use data-driven insights and HR technologies to enhance the employee experience while developing core HR capabilities that will serve as the foundation for your career growth. You will be expected to work onsite at an Amazon facility. Key job responsibilities - Support a positive employee experience by executing key programs, reinforcing workplace standards, and partnering with PXT and Operations to create a culture where employees feel valued, heard, and supported. - Execute standard work with consistent quality and timeliness, meeting established service level agreements (SLAs) and maintaining accurate documentation of HR processes and employee interactions. - Provide frontline employee support by responding to inquiries, addressing concerns, and ensuring appropriate resolution or escalation of employee matters. Handle sensitive information with discretion and professionalism. - Assist in running and monitoring feedback channels such as roundtables, floor walks, and employee engagement act
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