Amazon.com Services LLC
Human Resources, pxt
HRPartner
“HR Partner at Amazon.com Services LLC. Skills: Employee experience, Employee engagement, HR operations. Support positive employee experience. Execute key programs”
Industry & Context.
Issue resolution; Problem solving; Navigate complex issues; Navigate ambiguous situations
What They're Looking For.
Must Have
Knowledge of HR concepts, Knowledge of HR management, Knowledge of organizational development, Bachelor's degree, Maintain confidentiality, Communicate effectively with diverse audiences
Nice to Have
Degree in HR, Management, Business, Labor Relations, Psychology, or related field, Experience in customer service, Experience in people-facing roles, Analyze information, Solve problems, Make data-driven decisions, Intermediate Microsoft Excel skills, Proficiency in AI-powered tools, Proficiency in HR analytics platforms, Proficiency in emerging technologies, Effectively train others, Guide others, Support others, Organizational skills, Manage multiple priorities, Meet deadlines, Deliver results, Build partnerships, Collaborate effectively across teams, Adaptability, Autonomy, Exercise sound judgement, Navigate ambiguous situations, Basic understanding of HR processes, Basic understanding of HR policies, Problem-solving skills, Resourcefulness
What You'll Do.
Support positive employee experience
Reinforce workplace standards
Partner with PXT and Operations
Create culture where employees feel valued
Execute standard work
Maintain accurate documentation
Provide frontline employee support
Ensure appropriate resolution
Escalate employee matters
Handle sensitive information
Assist in running feedback channels
Assist in monitoring feedback channels
Support issue tracking
Support issue follow-up
Drive improvements in employee experience
Coach frontline leaders
Reinforce expectations
Guide leaders in selecting tools
Guide leaders in utilizing tools
Improve team communication
Improve team recognition
Improve performance conversations
Support execution of engagement initiatives
Support execution of communication initiatives
Support execution of culture-building initiatives
Monitor initiative effectiveness
Track PXT-related data
Summarize PXT-related data
Prepare insights for site reviews
Prepare insights for team discussions
Promote self-service tools
Identify recurring gaps
Escalate opportunities to improve tool usability
Escalate opportunities to improve tool adoption
Engage directly with employees
Address concerns with leaders
Drive engagement initiatives with leaders
Execute core HR processes
Ensure quality service delivery
Build trust through interaction
Support employee engagement activities
Coordinate feedback channels
Assist in coaching others
Assist in development of others
Navigate challenging situations
Maintain organized routines
Demonstrate follow-through
Build effective partnerships
How You'll Work.
Team & Collaboration
PXT team; Operations leaders; Senior PXT team members; Frontline leaders
Communication Scope
Explaining processes; Addressing concerns; Providing technical guidance
Process & Methodology
Manage multiple priorities, Meet deadlines
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