Scangroup
marketing and communications
HROperationsManager
Neural analysis suggests this role is
optimal for Mid candidates.
“HR Operations Manager at Scangroup. Skills: HR Operations, Service Delivery, Employee Lifecycle Management, Compliance, HR Systems Management. Lead and oversee end-to-end HR operational processes across the employee lifecycle, including onboarding, contract management, employee changes, leave management, offboarding, and records management. Ensure all HR processes are executed efficiently, accurately, and in compliance with company policies and labor laws”
What You'll Achieve.
driving operational excellence in HR processes; ensuring efficient, compliant, and employee-centered service delivery throughout the employee lifecycle; ensuring that HR operations remain scalable, accurate, compliant, and aligned with both local labor regulations and global compliance standards; building a high-performing, compliant, and engaging work environment; enhance employee experience and operational effectiveness; support decision-making and operational improvements; ensure compliance with statutory and organizational requirements; support employee productivity and workplace experience; ensure service quality and operational efficiency; drive business success
Industry & Context.
Solution-oriented mindset with problem-solving capabilities
What They're Looking For.
Must Have
Bachelor's degree in human resource management, Business Administration, or a related field, Minimum of 7 years’ progressive HR experience, with exposure to HR operations and service delivery, Demonstrated experience managing HR processes across the full employee lifecycle, understanding of Kenyan labor laws, HR compliance requirements, and HR operational best practices, Membership with the Institute of Human Resource Management (IHRM), Proven experience managing employee relations matters including disciplinary processes and conflict resolution, Experience working HR data management systems, superior/advanced skills in Excel, stakeholder management and vendor coordination experience
Nice to Have
Experience working within a fast-paced corporate, agency, or matrix organization environment, Exposure to multinational or regional HR operations and compliance requirements, Professional HR certification will be an added advantage
What You'll Do.
Lead and oversee end-to-end HR operational processes across the employee lifecycle
and records management
Ensure all HR processes are executed efficiently
and in compliance with company policies and labor laws
Continuously review and improve HR workflows
and service delivery standards to enhance employee experience and operational effectiveness
Develop and maintain HR operational documentation
and service standards
Coordinate payroll inputs and validation processes to ensure timely and accurate payroll processing
Oversee employee benefits administration including medical cover
and other employee welfare programs
Ensure accuracy and confidentiality of employee records and HR documentation
Manage HR operational audits and ensure compliance with statutory and organizational requirements
Serve as the custodian of the HRIS and related HR systems
ensuring data integrity
user access management
and system effectiveness
Generate HR reports to support decision-making and operational improvements
Maintain accurate HR data and ensure compliance with data protection and confidentiality standards
Lead employee relations processes including disciplinary management
and policy interpretation
Support managers in addressing employee conduct and performance matters fairly
and in line with company policy and labor legislation
Ensure organizational compliance with labor laws
health and safety standards
and internal governance requirements
Coordinate and manage compliance reporting requirements for local and global stakeholders
Drive policy awareness and ensure effective communication and implementation of HR policies across the organization
Oversee workplace administration functions including reception
office support services
facilities coordination
and vendor management
Ensure smooth day-to-day administrative operations that support employee productivity and workplace experience
Manage relationships with external service providers and vendors to ensure service quality and operational efficiency
How You'll Work.
Team & Collaboration
Partner closely with business leaders to provide operational HR guidance and support business continuity; Collaborate with internal stakeholders including finance, legal, procurement, IT, and regional/global teams to ensure alignment and effective service delivery
Communication Scope
Excellent interpersonal and communication skills with the ability to influence across all levels of the organization
Full Job Description
Role Summary The HR Operations & Service Delivery Manager will lead the execution and continuous improvement of HR operations across the business, ensuring efficient, compliant, and employee-centered service delivery throughout the employee lifecycle. This role is responsible for driving operational excellence in HR processes including onboarding, payroll coordination, benefits administration, HR systems management, employee relations, compliance, policy implementation, reporting, and administration oversight. The successful candidate will serve as a strategic HR partner to business leaders while ensuring that HR operations remain scalable, accurate, compliant, and aligned with both local labor regulations and global compliance standards. The role also oversees workplace administration and supports the organization in building a high-performing, compliant, and engaging work environment. Key Responsibilities HR Operations & Employee Lifecycle Management Lead and oversee end-to-end HR operational processes across the employee lifecycle, including onboarding, contract management, employee changes, leave management, offboarding, and records management. Ensure all HR processes are executed efficiently, accurately, and in compliance with company policies and labor laws. Continuously review and improve HR workflows, policies, procedures, and service delivery standards to enhance employee experience and operational effectiveness. Develop and maintain HR operational documentation, SOPs, process maps, and service standards. Payroll, Benefits & HR Administration Coordinate payroll inputs and validation processes to ensure timely and accurate payroll processing with internal and external payroll partners. Oversee employee benefits administration including medical cover, pension, insurance, leave administration, and other employee welfare programs. Ensure accuracy and confidentiality of employee records and HR documentation. Manage HR operational audits and ensure compliance wit
Applying for this HR Operations Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Scangroup?
Real rants from real employees. Read before you apply.