HROperationsManager

**Role Overview** The HR Operations Manager is responsible for leading the day-to-day delivery of HR shared services within the Poland service centre, ensuring high-quality, efficient, and compliant HR operational support across the organisation for regions including UK, EMEA, Bermuda, and Canada. This role has primary accountability for managing the HR Operations team and optimising HR processes across the employee lifecycle. In addition, the role provides local oversight and coordination for the Workday team, fostering strong collaboration between HR Operations and Workday to drive process efficiency, data integrity, and service excellence. The position plays a critical role in ensuring regulatory compliance across key areas including SMCR, IR35, Immigration, and GDPR. **Key Responsibilities** **1\. HR Operations Leadership & Service Delivery** * Lead, develop, and manage the HR Operations team to deliver high-quality, consistent HR services across all regions supported by the shared services function. * Oversee end-to-end HR operational processes including onboarding, offboarding, employee lifecycle changes, and case management. * Ensure service delivery meets defined SLAs, KPIs, and customer experience standards. * Drive a culture of continuous improvement, accountability, and service excellence within the HR Operations team. * Act as the primary escalation point for complex HR operational issues. **2\. Shared Services Management** * Manage the day-to-day operations of the HR shared services pillar in Poland, ensuring efficient workload distribution and resource planning. * Identify opportunities to standardise and streamline processes across regions and business units. * Implement best practices aligned to a shared services operating model, focusing on scalability and efficiency. * Monitor service performance through metrics and reporting, taking corrective actions where required. **3\. Workday Collaboration & Local Oversight** * Provide local, day-to-day coord