CrewBloom
Staffing and Recruiting
HROperationsLead
Neural analysis suggests this role is
optimal for Mid candidates.
“HR Operations Lead at CrewBloom. Skills: HR Operations, Contractor Management, Client Management, Project Management. oversee service delivery. managing a diverse pool of contractors”
What You'll Achieve.
ensuring all contractor agreements and internal policies are compliant and competitive; ensuring all deliverables meet quality standards; prevent service disruptions; ensure rapid integration and time-to-productivity
Industry & Context.
fixer; troubleshoot and resolve client or contractor issues immediately; bring three potential solutions to the table
Ability to thrive in a night-shift environment and maintain peak performance during non-traditional hours, Internet Connection: Primary internet connection with a minimum speed of 15 Mbps, Backup internet connection with at least 10 Mbps, Backup connection must be capable of supporting work during a power outage, Primary Device: Desktop or laptop equipped with at least: Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor, A minimum of 8 GB RAM, Backup Device: Must meet or exceed the performance of an Intel Core i3 processor, Backup Device must be functional during power interruptions, A functioning webcam, A noise-canceling USB headset, A quiet, dedicated home office space, A smartphone for communication and verification purposes
What They're Looking For.
Must Have
At least five (5) years of HR and/or Client Success experience, at least 2–3 years in a leadership capacity, background in Contractor Management (independent contractors, BPO, staffing, or staff augmentation), Proven experience in a client-facing role where you managed expectations and handled high-stakes escalations, Ability to thrive in a night-shift environment and maintain peak performance during non-traditional hours, Demonstrated ability to juggle high-priority projects at once without losing attention to detail, Primary internet connection with a minimum speed of 15 Mbps, Backup internet connection with at least 10 Mbps, Backup connection must be capable of supporting work during a power outage, Desktop or laptop equipped with at least: Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor, A minimum of 8 GB RAM, Backup Device must meet or exceed the performance of an Intel Core i3 processor, Backup Device must be functional during power interruptions, A functioning webcam, A noise-canceling USB headset, A quiet, dedicated home office space, A smartphone for communication and verification purposes
Nice to Have
A 'Critical Thinker': You don't just report you bring three potential solutions to the table., Process-Oriented: You love building systems that make chaos organized., Empathetic but Direct: You can manage a team with kindness while holding them strictly accountable to KPIs.
What You'll Do.
oversee service delivery
managing a diverse pool of contractors
ensuring 100% compliance with HR best practices
acting as the primary point of contact for client escalations
managing the end-to-end contractor lifecycle
attendance management
develop and implement retention strategies
providing real-time updates on contractor concerns
lead HR Operations to ensure all deliverables meet quality standards
and resolve client or contractor issues immediately
manage multiple projects simultaneously
audit and improve onboarding processes
analyze recruitment and HR metrics
provide data-driven reports to senior leadership
How You'll Work.
Team & Collaboration
oversee service delivery together with our HR and Recruitment Manager; Serve as one of the primary liaisons for high-value clients; Help the HR and Recruitment Manager lead HR Operations
Communication Scope
providing real-time updates; handling high-stakes escalations
Process & Methodology
Manage multiple projects simultaneously, utilizing project management tools to track health and progress
Full Job Description
We are seeking a high-caliber HR Operations Lead to oversee our service delivery together with our HR and Recruitment Manager. This role sits at the intersection of human resources, talent acquisition, and client success. You will be responsible for managing a diverse pool of contractors, ensuring 100% compliance with HR best practices, and acting as the primary point of contact for client escalations during high-pressure cycles. The ideal candidate is a "fixer"—someone who thrives when managing multiple moving parts and can maintain a calm, strategic head when project timelines are tight. **WHAT YOU WILL DO** **HR & Contractor Management** * Act as the subject matter expert on HR best practices, ensuring all contractor agreements and internal policies are compliant and competitive. * Manage the end-to-end contractor lifecycle, including attendance management, coaching, and conflict resolution. * Develop and implement retention strategies specifically tailored for a remote staffing environment. **Client Management & Project Oversight** * Serve as one of the primary liaisons for high-value clients, providing real-time updates on contractor concerns, bonuses, and engagement. * Help the HR and Recruitment Manager lead HR Operations to ensure all deliverables meet quality standards despite fast-paced timelines. * Identify, troubleshoot, and resolve client or contractor issues immediately to prevent service disruptions. **Operational Excellence** * Manage multiple projects simultaneously, utilizing project management tools to track health and progress. * Audit and improve onboarding processes to ensure rapid integration and time-to-productivity. * Analyze recruitment and HR metrics to provide data-driven reports to senior leadership. **Requirements** * With at least five (5) years of HR and/or Client Success experience, with at least 2–3 years in a leadership capacity. * Strong background in Contractor Management (independent contractors, BPO, staffing, or staff augmenta
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