HROnboardingQualityAnalyst-APACEA

At Citi, we connect millions of people across hundreds of cities and countries every day through our unparalleled global network. We provide a broad range of financial services and products to consumers, corporations, governments, and institutions—helping them meet their biggest opportunities and face the world’s toughest challenges. We are seeking a high-caliber professional to join our HR WITA Talent Acquisition Operations (TAO) team as an Onboarding Analyst (C09), supporting APAC. This role is critical in delivering a compliant, efficient, and high-quality onboarding experience that protects Citi’s franchise and supports business growth. **Role Overview** The **HR Onboarding Quality Analyst - APAC/EMEA** is responsible for the accurate, timely, and compliant execution of onboarding activities across regions. The role requires strong attention to detail, risk awareness, and the ability to collaborate effectively with multiple stakeholders in a global service delivery model. **In this role, your responsibilities include:** **Onboarding Delivery** * Complete onboarding tasks accurately and on time in line with defined service level agreements (SLAs). * Track and follow up on outstanding onboarding requirements to prevent delays or escalations. * Respond to onboarding-related inquiries via email and ServiceNow within required timeframes. * Provide clear and regular status updates to team leads and stakeholders. **Risk, Control, & Compliance** * Follow HR WITA TAO onboarding procedures, controls, and maker-checker requirements. * Ensure compliance with data privacy, records management, document retention, and work authorization policies. * Maintain accurate data in onboarding systems and ensure secure handling of documentation. * Identify, escalate, and support resolution of risks, issues, or control gaps. **Efficiency & Continuous Improvement** * Ensure accuracy of onboarding information to avoid rework or downstream impact. * Identify opportunities to streamline pro