Company
HRCPSBusinessAnalyst
Neural analysis suggests this role is
optimal for Mid candidates.
“HR CPS Business Analyst. Skills: HR Business Analysis, SLA & KPI Ownership, Reporting, Dashboards & Insights, Stakeholder Management. Act as strategic partner to CPS leadership. Analyze CPS processes, identify inefficiencies”
Industry & Context.
analytical skills with the ability to interpret large datasets and translate them into actionable insights; Detail oriented, structured, and data driven approach to problem-solving
What They're Looking For.
Must Have
Proven experience as an HR Business Analyst, HR Data Analyst, or Operations Analyst, preferably within HR Operations or Shared Services, Hands on experience managing and reporting SLAs and KPIs in a service driven environment, background in data analysis, reporting, and performance management, Advanced proficiency in Microsoft Excel (advanced formulas, pivot tables, data modeling), Experience with Power BI and/or Power Query for data transformation and visualization, analytical skills with the ability to interpret large datasets and translate them into actionable insights, stakeholder management and communication skills, with the ability to present insights clearly to senior leaders, Detail oriented, structured, and data driven approach to problem-solving, Ability to work across geographies and manage multiple priorities in a fast paced environment, Continuous improvement mindset with a focus on service quality and employee experience
Nice to Have
Experience working with HR systems and ticketing tools such as Workday and ServiceNow is a advantage, Experience supporting Service Performance Boards (SPBs) or similar service governance forums, Exposure to HR process transformation, automation, or digital initiatives, Experience working in a global or multi-country HR shared services setup
What You'll Do.
Act as strategic partner to CPS leadership
Analyze CPS processes
identify inefficiencies
Recommend data backed improvements
Support transformation
Gather business requirements for reporting
Own end to end SLA and KPI reporting
timely delivery of reports
Monitor SLA performance against targets
Provide root cause analysis with recommendations
Maintain and improve SLA definitions
enhance CPS dashboards and reports
Translate complex data into clear narratives
Partner with stakeholders for deep dive analyses
Ensure consistency of CPS reporting across tools
Serve as key point of contact for CPS SLA/KPI data
Support governance forums by preparing data packs
Collaborate with teams to align performance reporting
How You'll Work.
Team & Collaboration
Collaborate closely with CPS Circle Leads, Operational Managers, LPS counterparts, Finance, Risk, and Transformation teams to align performance reporting and priorities.
Communication Scope
stakeholder management and communication skills, with the ability to present insights clearly to senior leaders
Process & Methodology
Support transformation, optimization, and change initiatives by providing impact analysis, risk assessment, and benefits tracking.
Full Job Description
Key Responsibilities HR Business Analysis • Act as a strategic partner to CPS leadership by translating operational, service, and workforce data into insights that support decision making. • Analyze CPS processes, identify inefficiencies, and recommend data backed improvements to enhance service delivery and employee experience. • Support transformation, optimization, and change initiatives by providing impact analysis, risk assessment, and benefits tracking. • Gather business requirements for reporting, dashboards, and operational metrics, ensuring alignment with CPS and global HR goals. SLA & KPI Ownership (CPS) • Own end to end SLA and KPI reporting for CPS across supported countries and HR domains (e.g., Workday transactions, onboarding, payroll, benefits, case management). • Ensure accuracy, completeness, and timely delivery of monthly and adhoc SLA/KPI reports used in Service Performance Boards (SPBs) and leadership reviews. • Monitor SLA performance against agreed targets, identify trends, risks, and recurring breaches, and provide root cause analysis with actionable recommendations. • Maintain and continuously improve SLA definitions, measurement logic, exclusions, and reporting standards in line with CPS governance frameworks. Reporting, Dashboards & Insights • Design, maintain, and enhance CPS dashboards and reports (e.g., SLAs, KPIs, volumes, backlog, CSAT, productivity). • Translate complex data into clear narratives and insights for senior stakeholders, enabling informed decisions and prioritization. • Partner with stakeholders to support deep dive analyses for performance issues, audits, risk reviews, and transformation initiatives. • Ensure consistency of CPS reporting across tools and platforms (e.g., ServiceNow, Workday, Excel based models, Power BI). Stakeholder Management & Governance • Serve as the key point of contact for CPS SLA/KPI data for internal and global stakeholders. • Support governance forums (e.g., SPBs, performance reviews) by prepa
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