HRAdvisor

**Working with Us** Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: [careers.bms.com/working-with-us](https://careers.bms.com/working-with-us). **Detailed Position Responsibilities** **Advisory** * Where Direct Access was not sufficient, perform intake of HR inquiries via multiple channels including case systems, chat, email etc. Use discretion and independent judgment to advise the customer and determine best method of resolution. * Provide high touch customer service that meets expected service levels and business performance goals. * Have an excellent understanding of market specific of all region employment legislation and offer advise on how this applies to various situations for our workforce and processes. * Must ensure accurate policy representation in interconnected systems/processes and directly contribute to develop end-to-end processes which support HR operations * Champion direct access processes by using change management skills to influence Managers and Employees. * Guide employees and managers to available resources, HR tools and services; eg toolkits, SOPs, process details or training materials, as appropriate, and explain these to them as per need