HPCUserSupportEngineer

The Argonne Leadership Computing Facility (ALCF) is home to one of the world's pioneering exascale supercomputers, Aurora. Argonne and ALCF are proud to play a pivotal role in the Genesis Mission, a national effort to harness AI for breakthroughs in various fields of science, energy, and national security. The Argonne Leadership Computing Facility (ALCF) is seeking a skilled HPC User Support Engineer who will play a critical role in aiding this mission by providing technical support for ALCF’s high-performance computing (HPC) systems and services. This role focuses on ensuring a seamless user experience for researchers utilizing ALCF resources. The successful candidate will work closely with leading scientific researchers from government, academia, and industry to resolve technical issues, create user documentation, and deliver training sessions. This position also involves stewarding users through ALCF allocation programs and improving workflows to enhance system usability and efficiency. Key responsibilities include, but are not limited to: * Managing and resolving technical issues; debugging, installing, compiling, and running large-scale user applications * Supporting users in writing scripts for automated execution and optimizing workflows * Assisting with job scheduling, debugging, and troubleshooting HPC-related challenges * Collaborating with ALCF domain experts to provide resolutions to user requests and technical issues * Developing and maintaining documentation, both internally and on user facing websites * Conducting training sessions and onboarding new users to ensure effective utilization of ALCF resources * Enabling secure access to HPC systems and ensuring compliance with ALCF policies * Providing support in AI technologies, including machine learning frameworks, and assisting users in deploying and optimizing AI workflows on HPC systems * This position is eligible for fully remote **Position Requirements** ** _​_** ** _Required qualifications:_** *