Hewlett Packard Enterprise
HPCHardwareBreakfixTechnician,Irvine,CaOnsite
“HPC Hardware Break-fix Technician, Irvine, Ca Onsite at Hewlett Packard Enterprise. Skills: Hardware Break-fix, Troubleshooting, Customer Support. Log, address and resolve hardware issues. Own and see repair case through to resolution”
What You'll Achieve.
ensure timely resolution of system or customer issues; focus on responsiveness and communication
Industry & Context.
problem-solver; problem solving skills
US Citizenship required, daily in-person attendance at non-HPE worksite, Flexible to work evenings or weekends if necessary, Occasional travel for training is required
What They're Looking For.
Must Have
3 - 5 years of technical experience, Bachelor of Arts/Science or equivalent degree in computer science or related area of without a degree, two additional years of relevant professional experience (5-7 years in total), Experience installing, troubleshooting and supporting enterprise-level servers, storage, and networking equipment, US Citizenship required
Nice to Have
Previous experience in HPC (High Performance Computing) or other large-scale systems/datacenter experience is a plus, Experience in large-scale data center environments and/or High Performance Computing (HPC) experience is a plus
What You'll Do.
address and resolve hardware issues
Own and see repair case through to resolution
Perform routine daily work
update and monitor systems
Perform daily Break fix hardware repair
Perform part replacement work
Report daily to customer's site
Create and own service tickets
Gather data and perform analysis
Escalate cases to higher-level product support
Troubleshoot and repair hardware issues
Maintain ongoing log documenting issues
Participate as part of a team
Maintain a good relationship with team members
Maintain a good relationship with customers
How You'll Work.
Team & Collaboration
working closely with the site team; working closely with the customer; working closely with remote HPE teams; Ability to work in a multi-technology environment; collaborate across teams; Ability to communicate and collaborate with team members; Ability to communicate and collaborate with peers
Communication Scope
Ability to communicate and collaborate with team members and peers; Ability to prioritize tasks and effectively communicate verbally and in writing
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