Hewlett Packard Enterprise
HPCHardwareBreak-fixTechnician
Neural analysis suggests this role is
optimal for Mid candidates.
“HPC Hardware Break-fix Technician at Hewlett Packard Enterprise. Skills: Hardware Break-fix, Troubleshooting, Customer Support. Log, address and resolve hardware issues. Own and see repair case through to resolution”
What You'll Achieve.
ensure timely resolution of system or customer issues; focus on responsiveness and communication
Industry & Context.
problem-solver; problem solving skills
US Citizenship required, daily in-person attendance at non-HPE worksite, Flexible to work evenings or weekends if necessary, Occasional travel for training is required
What They're Looking For.
Must Have
3 - 5 years of technical experience, Bachelor of Arts/Science or equivalent degree in computer science or related area, Experience installing, troubleshooting and supporting enterprise-level servers, storage, and networking equipment, US Citizenship required
Nice to Have
Previous experience in HPC (High Performance Computing) or other large-scale systems/datacenter experience is a plus, Experience in large-scale data center environments and/or High Performance Computing (HPC) experience is a plus
What You'll Do.
address and resolve hardware issues
Own and see repair case through to resolution
Perform routine daily work
update and monitor systems
Perform daily Break fix hardware repair
Perform part replacement work
Report daily to customer site
Create and own service tickets
Gather data and perform analysis
Escalate cases to higher-level product support
Troubleshoot and repair hardware issues
Maintain ongoing log documenting issues
Participate as part of a team
Maintain good relationship with team members
Maintain good relationship with customers
How You'll Work.
Team & Collaboration
working closely with the site team; working closely with the customer; working closely with remote HPE teams; collaborate across teams; communicate and collaborate with team members; communicate and collaborate with peers
Communication Scope
Ability to communicate and collaborate with team members and peers; Ability to prioritize tasks and effectively communicate verbally and in writing
Full Job Description
HPC Hardware Break-fix Technician, Irvine, Ca Onsite This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home. **Who We Are:** Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. **Job Description:** Come join our team at Hewlett-Packard/HP as a HPC On-site Hardware Break-fix Technician, where you will have the opportunity to work with cutting-edge technology and make a significant impact on our company's success. You will play a critical role in implementing and maintaining high-performance computing (HPC) systems that are essential to our business operations. We are looking for a self-motivated problem-solver with the desire to constantly learn! **Job Description Summary** In this role, located in Irvine, CA, you will be supporting HPE HPC Systems at one of HPE’s mission-critical customer's sites. Reporting daily and working physically at the customer's site, from 8AM - 5PM. You will be part of the customer's HPE site team. In this role you will be responsible for logging, addressing and resolving hardware issues. You will own and see the repair case through to resolution. For this you will also be working closely with the site team, the customer and remote HPE teams. It is vital that you are familiar with server repairs, troubleshooting hardware and are willing to learn and grow! Routine daily
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