HPE
High Performance Computing
HPC&AI-SoftwareEngineeringResolutionEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“HPC & AI - Software Engineering Resolution Engineer at HPE. Skills: Linux, HPC, Troubleshooting, Programming Environments. Analyze issues. Reproduce issues”
Industry & Context.
Analyze software issues; Provide resolutions; Provide workarounds; Troubleshoot issues; Investigate complex problems
Hybrid work model, Work 2 days per week from HPE office, After-hours support
What They're Looking For.
Must Have
Knowledge and experience of Linux operating systems, Experience with installation and configuration of GPU drivers, Knowledge and experience with programming environments, i. e. C++, Fortran, Python, MPI, Experience with debugging and performance analysis tools (CPE tools and libraries), Prior history with containerization such as Apptainer, Experience with Pytorch, NCCL and/or RCCL, Ability to gather data, perform analysis, reproduce and resolve issues or escalate to HPE R&D or external partners, working with them until closure, Knowledge and experience with working with 3rd party suppliers, Ability to multi-task and prioritize, switching between working several issues at once, Ability to work effectively in a team environment to investigate and resolve complex problems as part of a team, Good communication skills, internally within HPE and externally with customers and suppliers, both verbal and written
Nice to Have
Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, Solutions Design, Testing & Automation, User Experience (UX)
What You'll Do.
Provide technical support
Escalate unresolved issues
Perform product testing
Communicate issue status
Create customer documentation
Review customer documentation
Provide after-hours support
How You'll Work.
Team & Collaboration
Collaborate with software vendors; Work effectively in a team environment; Investigate complex problems; Resolve complex problems; Communicate internally within HPE; Communicate externally with customers; Communicate with suppliers
Communication Scope
Verbal communication; Written communication
Full Job Description
HPC & AI - Software Engineering Resolution Engineer This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. **Who We Are:** Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. **Job Description:** HPE is looking for a Software Engineering Resolution Engineer to join our global service HPC team. This Service Engineer role is to provide support for high performance computing cluster management on a variety of supercomputer and cluster-based products. The focus for this position is tracking, communicating, troubleshooting, testing issues/fixes, analyzing Linux, and performance issues tied to the Cray System Management (CSM) software and tools. **The role:** Provides customer support for Programming Environment, Workload Manager and Job Scheduler software products including Slurm and PBS Pro and collaborates with software vendors on issues. Responsibilities may include leading customer troubleshooting meetings, system testing, and monitoring vendor bug tickets. Candidate is expected to analyze software issues and provide final resolutions or workarounds when possible. This may also include managing escalations to the next level of engineering and ensuring issues are documented completely and are technically sound. **_Responsibilities:_** * Analyze, reproduce, isolate and res
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