HousekeepingOfficeSupervisor

coordinate Housekeeping daily operations

assign rooms to Room Attendants

support the overall day-to-day efficiency of the Housekeeping Operation

open the department in the morning shift

print all needed reports

create daily work assignments for Room Attendant and Turndown Attendant in designated computer systems

issue the daily work assignments to Lobby Attendants

Housemen and Supervisors

ensure special set ups in guestrooms

group and event movement are highlighted on assignments

update daily the PowerPoint briefing slideshows for the Morning and Evening Housekeeping briefings

monitor status of stayover rooms and arrival rooms and move rooms around in Room Attendant assignments to ensure all rooms are cleaned and inspected by 4 pm

monitor Housekeeping staffing for all positions for the next day and informs the Housekeeping management of any over or understaffing according to labor standards

provide prompt dispatching services and comprehensive administrative support to ensure seamless and efficient housekeeping operations in accordance with Four Seasons standards

expedite guest requests as quickly as possible and notify Housekeeping leadership if any guest service is delayed or hampered

utilize and maintain the property management system

accurately logging service requests

and generating necessary reports

monitors daily assignments to assure that productivity and quality standards are being met

staff is being supported and guest needs are being met

assign rush rooms and rooms previously marked “Do Not Disturb” to Room Attendants in a timely manner

ensuring prompt service recovery

regularly coordinate with Housekeeping

and Front Office to ensure vacant

and rush rooms are prepared for arrival

communicating real-time status updates to support a smooth check-in experience

and up to date departmental records

and team packets in accordance with Four Seasons standards

ensuring sufficient supplies are available for the month

maintain accurate records of attendance for all housekeeping team members

monitor and manage the issuance and return of phones

and other departmental equipment

ensuring adherence to security procedures

maintain the housekeeping office in a clean

and professional condition at all times

report and respond promptly to any safety

or maintenance concerns

including Residence Club emergencies

ensuring swift and appropriate action to protect guests and team members

assist management with special projects and other administrative assignments as directed

conduct shift briefings and meetings to keep employees informed of hotel policies and changes and ways to increase guest satisfaction and service standards